VP, Corporate and Field Operations

New York, NY

The VP, Corporate & Field Operations will function as a member of the Management Team and work closely with cross functional partners to deliver a best in class operations, facilities and hospitality experience for our community. This role will report to the Chief Executive Officer and the ideal candidate will thrive in an environment where strategic thinking and in-field presence are key skills.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Drive accountability for achieving key operational and financial goals and KPIs at the studio and market level
Operationalize and execute key strategic initiatives with a focus on creating a best in class hospitality organization, improving efficiency and exceeding rider expectations
Engage with riders to understand key desires and create strategies to address those needs
Promote continuous studio and rider experience innovation across all studios to drive rider engagement and loyalty
Proactively evaluate studio performance, be eh voice of the field and provide insights and recommendations to elevate studio performance
Build on culture of hospitality and community through meaningful investment in training, people development to drive retention and employee growth
Establish and reinforce operating best practices for Studios, improve labor distribution and build and refine the operating model
Partner closely with the People Team to attract, develop and retain talent at the field level and across operations and facilities to support growth
Inspires and lead people across all studs and regions with an ability to resonate culturally across a highly diverse workforce
Partner with Retail leadership to drive retail strategy within studios operations
Partner with VP, Strategic Finance to create strong integration between Finance and operations to optimize profitability and effectively deploy capital across the operating network
Ensure operating compliance with all federal, state and local regulations and laws

QUALIFICATIONS:

The successful candidate should have the following experience and qualifications:

Must have understanding and enthusiasm for the SoulCycle brand and class experience
Experience developing operations plan supporting a budget
Experience operating in a fully developed management system
Experience with P&L/earnings and income statements
Experience with business strategy and planning
Outstanding communication and influence skills
A background in fitness / wellness / hospitality preferred

Please note that Soulcycle has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, SoulCycle employees are required to provide proof of a COVID-19 vaccination. An applicant's offer of employment is also conditional until they can provide proof of a COVID-19 vaccination.