Manager, Operations

New York, NY

SoulCycle is seeking a Manager, Operations who will contribute to the company growth by expertly and efficiently supporting studio operations, supply ordering and company communication. The ideal candidate will have a passion for the SoulCycle culture and brand. S/he will be personable, efficient and a high performer in a fast-paced, dynamic, growing company environment and will be responsible for supporting the Studio and HQ Office Operations team. This position reports to the Director, Operations. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.


ROLES AND RESPONSIBILITIES:

  • Act as a departmental partner and Operations stakeholder during cross-functional meetings. Act as the Operations liaison between our studio teams and HQ teams.
  • Assist with operational strategy for strategic initiatives & campaign
  • Provide supply & ordering support to studio teams, collaborate with Procurement Team 
  • Manage Operations & Supply inboxes
  • Act as departmental partner to Field Operations, Marketing, Learning + Development, People, Tech/Product teams to support strategic field initiatives
  • LMS Ops Administration: content auditing, SOP & module updates & edits, website restructure, permissions & settings, module content creation, partner with L&D team
  • Adhoc Wheel communication and company emails (homepage announcements, weekly newsletter submissions, emails if support is needed from the Communications team)
  • Manage The Wheel inbox (thewheel@soul-cycle.com)
  • Help develop, implement and review operational policies and procedures
  • Manage operational platforms/softwares and own administrative functions
  • Support with the administration of Field Manager and Leader reporting
  • Assist with HQ initiatives and Office Administration as needed


Qualifications

  • Possess a Bachelor’s degree from an accredited four-year college
  • Excellent written and verbal communication skills
  • Self-motivated, proactive thinker with ability to manage multiple tasks and prioritize workload
  • Detail-oriented with a strong work ethic
  • Exhibits willingness to learn, adapt & improve the Company
  • Strong working knowledge of PowerPoint, Excel and Microsoft Word
  • 2-3 years of experience working in an operational role
  • Personal passion for fitness and/or the SoulCycle brand is required


Please note that SoulCycle has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, SoulCycle employees are required to provide proof of a COVID-19 vaccination. An applicant's offer of employment is also conditional until they can provide proof of a COVID-19 vaccination.

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