Community Support Specialist

The Community Support Specialist will work with our safety operations team on user inquiries and reports for special programs and activities. You must be detail-oriented, visual, and self-motivated.

**This is a 6-month temporary full-time role, from March to September 2022**

RESPONSIBILITIES

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues

REQUIREMENTS

• 1-2 years experience in community or user support 
• Must have experience with Zendesk
• Technically savvy and able to quickly learn new systems
• Experience with e-commerce and payment processes a plus
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Must have experience working with multicultural company