Community Support Specialist

Los Angeles, CA

The Community Support Specialist will work with our safety operations team on user inquiries and reports for special programs and activities. You must be detail-oriented, visual, and self-motivated.

 

**This is a 6-month temporary full-time role, from March to September 2022**

 

RESPONSIBILITIES

  • Build strong relationships with WEBTOON community members and resolve their questions through our official support channels
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Follow operational processes and procedures to address issues and maintain positive user support experience
  • Stay up to date on new site features and improvements
  • Work with other departments to track and resolve bugs and other technical issues


REQUIREMENTS

  • 1-2 years experience in community or user support 
  • Must have experience with Zendesk
  • Technically savvy and able to quickly learn new systems
  • Experience with e-commerce and payment processes a plus
  • Ability to understand and analyze complex cases
  • Culturally aware of trends and pop culture in United States
  • Must have experience working with multicultural company

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