Wholesale Operations Analyst

New York, NY

The Wholesale Operations Specialist plays a key role in effectively servicing our Wholesale Partners. The role will be responsible for allocation strategies, performance metrics and customer fulfillment audits. The individual will work in collaboration with the Wholesale Business Unit to develop strong working relationships with Buyers and their respective support staff. The ideal candidate is highly organized and self-motivated to meet deadlines. Offers insight based of the health of the order pool, order trends and indicates actions to be taken to ship against the sales forecast. The candidate will ensure flow of information following order entry to account fulfillment.

You’ve got to…

Get us – a passion for the brand that shows up in everything you do, everyday.
Be a strategic thinker – spend time and energy on what drives the greatest results.
Look under rocks, be curious, ask questions and use your smarts to think boldly and do the right thing.
Be a team player – cultivate productive relationships with cross-functional business partners.
Communicate consistently, with purpose and an understanding of your audience.
Be a multi-task master – make quick decisions under tight timelines.
Be nimble and comfortable with change.
Work independently and take the lead, even when all of the pieces are not in place.
Articulate your point of view and have the courage and conviction to stand up for your beliefs.
Have a great fashion aesthetic and be all over what’s happening in the industry.
Always be on, up for anything and ready to have fun along the way.

We want you to…

Liaise between the customer and various cross functional partners (Sales, Production, Demand Planners, and Warehouse)
Manage order fulfillment and act as primary contact for customer regarding their order fulfillment status
Prepare Shipment Business Reviews: Monthly/Quarterly
Create policies and procedures to assist in streamlining order process
Release customer purchase orders to our warehouse for on-time shipment
Proactively communicate any lateness or requests of extensions from our Wholesale Partners to the Sales team
Partner with Distribution Center and 3PL to manage oversea inventory control
Responsible for disputing compliance chargeback claims
Manage return authorizations
Facilitate inter-company transfers
Reconciliation of customer purchase order price discrepancies
Provide support to Sales and Finance with related analysis that directly results ion updates to forecasts
Coordinate with logistics and transportation team to monitor on time arrival against customer orders

Oh, and by the way, you…

Must be an excellent communicator and problem solver
Previous experience in order management, account management and shipment analysis required.
Experience with SAP and EDI strong preferred
Strong analytical skills
High attention to detail

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.