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Warranty/Lemon Law Paralegal Case Manager

Plano, TX

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.


To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.


Who we’re looking for

Toyota’s Legal Department (Toyota Legal One, or TL1) is looking for a passionate and highly motivated Warranty/Lemon Law (W/LL) Paralegal Case Manager.


The primary responsibility of this role is to independently manage and direct all aspects of a high-volume portfolio of W/LL lawsuits, claims, and related matters.


Reporting to the Managing Counsel - Business Litigation and Warranty/Lemon Law, the Paralegal Case Manager has primary responsibility for providing hands-on, self-directed, strategic oversight and management of TL1’s W/LL litigation, from initial lawsuit filing through case evaluation, motion practice, discovery, trial, and appeal, and certain pre-litigation matters. This role also provides critical legal guidance and direction to a wide variety of business stakeholders.


What you’ll be doing 

  • Managing a high-volume docket of W/LL litigation and pre-litigation claims, with supervisory responsibilities for case intake and assignment, day to day matter oversight, strategy, decision-making, and reporting, including:
  • Managing outside law firms, experts, and consultants
  • Evaluating and deciding litigation defense and potential resolution
  • Attending trials and depositions and providing direction to outside counsel
  • Providing strategic input and direction during client/witness interviews, meetings, and preparation sessions
  • Overseeing discovery responses
  • Advising on pre-litigation claims
  • Providing advice and direction to a wide variety of business clients regarding W/LL issues and customer and dealer facing questions
  • Conducting training sessions for business clients regarding W/LL issues
  • Innovating and identifying new processes to respond to W/LL challenges  
  • Function effectively as part of the W/LL law team, including maintaining communication, consistent strategic direction, and coordinated case oversight with the other W/LL Paralegal Case Managers
  • Oversee and direct administrative support staff 
  • Handle special projects and other matters as requested to support W/LL, the Litigation Group and TL1


What you bring 

  • Bachelor’s degree required
  • Extensive years of law firm or corporate law department experience as a litigation case manager and paralegal
  • Takes ownership/personal responsibility for performing tasks and resolving issues
  • Experience with document management system such as NetDocuments or similar
  • Experience with law department matter management systems such as TeamConnect
  • Experience with eDiscovery platforms such as ProSearch and Relativity
  • Proficiency in Excel, PowerPoint and Word
  • Strong analytical, organizational, and case management skills


Added bonus if you have 

  • Paralegal Certificate (ABA-certified legal assistant program)
  • Significant experience with warranty/lemon law and / or the automotive industry


What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Vehicle purchase & lease programs
  • Comprehensive health care and wellness plans for your entire family
  • Flextime and virtual work options (if applicable)
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, child care, schools and more
  • Flexible spending accounts


Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.


As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.


Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.


Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].

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