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VP, Provider Solutions and Experience

Remote

Your Future Evolves Here


Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.


Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.


Join Evolent for the mission. Stay for the culture.


What You’ll Be Doing:

This leader will be responsible for overseeing and transforming the Evolent Provider Solutions team, a talented group of leaders responsible for supporting and engaging provider practices in our specialty Tech and Services business. This senior leader will help implement tools and processes to enable a more connected experience for providers across the ’customer journey’ while helping scale the team’s interactions with practices. 


Collaborative Opportunities:

This individual will serve as a key member of the Customer leadership team at Evolent and will partner closely with executives across Operations, Product, Operations, and our Clinical teams. 

 

What you’ll do:

  • Define core attributes of a differentiated provider experience, design a service improvement strategy, and execute against the plan.
  • Partner with Evolent Product leadership to deliver voice of the customer input into roadmap.
  • Partner with Evolent analytics leadership on scalable performance reporting for our Tech & Services provider network.
  • Monitor provider network performance against key metrics and identify areas for improvement.
  • Improve the quality and scalability in how we communicate both platform and clinical insights to the provider network.
  • Operationalize the provider abrasion index and other metrics around provider experience, access, etc.
  • Serve as provider relationship/experience SME for payer partners.
  • Provide strategic direction and leadership for the Provider Solutions Management team.
  • Develop a framework for onboarding, training, and development of Provider Network Managers
  • Ensure compliance with all applicable contracts, regulations, and payer standards.
  • Oversee the systems and processes to effectively manage and resolve provider inquiries and concerns.
  • Stay well-informed of industry trends and best practices in provider network management.
  • Develop and implement continuous improvement initiatives.
  • Monitor and evaluate the effectiveness of new or improved business processes or tools.


What you’ll bring (Required experience)

  • A combination of education and relevant experience totaling 10+ years .
  • 5 years of experience in the healthcare domain working directly with Provider groups.
  • Strong management or leadership background in managing client facing teams.
  • Comfort in leveraging best practices, a project management discipline, and strong operational mindset.
  • Proven experience developing strategy in partnership with product teams by leveraging data analytics to identify opportunities for continuous improvement.
  • An exceptional analytical ability to reduce abrasion and create strong alignment with client provider groups and measuring delivery efficiency and efficacy.
  •  A strong alignment with our corporate values, which includes: Start by Listening, Communicate with Candor, Own the Opportunity, and Fostering Inclusion.


Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 


Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.


The expected base salary/wage range for this position is $170,000 - $185,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

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