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VP, Marketing Governance

Alpharetta, GA +9

Other: Dallas,TX,US - Kansas City,KS,US - New York,NY,US - Phoenix,AZ,US St. Paul,MN,US - Stamford,CT,US - Stamford,CT,US

As a member of the Growth Governance and Excellence organization, the VP, Growth Governance is responsible for performing activities aligned with business stakeholders to provide expertise, insight, and a centralized first line view of the Growth function’s performance in achieving compliance, regulatory, and process control objectives.

Reporting to the VP, Process Governance Leader, the VP, Growth Governance is responsible for the executing activities related to first line of defense governance, process control, process universe, related reporting activities, process documentation, and oversight management routines spanning the Growth function including Marketing, Rewards, Customer Required Communications, Digital Platforms, Product Management”. 

This individual must be a strong communicator, work effectively in a matrixed environment able to think both strategically and critically, and embrace a culture of change, innovation, compliance, and governance. 

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

  • Perform activities and provide a centralized view of the function’s process controls in place to comply with regulations, by facilitating the oversight of controls and risk identification across the function. 
  • Provide clear direction and guidance to drive a culture of proactive risk management across the Growth function. 
  • Support activities to meet changing enterprise RCSA program standards and enhanced governance processes: standing up new L3 processes, changing process universe ownership structure, incorporating new risk categories into evaluation activities, enhancing documentation details, off-cycle updates to risk assessments based on KRI triggers.  
  • Provide support to key Growth governance elements such as annual validations of the Process Universe, annual assessments of current risks and controls (RAQs, RCSAs, PRSCAs), Business Impact Assessments, and CTC management. 
  • Act as the Growth Record Steward, performing record reviews and related activities to ensure Information Lifecycle Management (ILM) requirements are met across the function. 
  • Provide support for functional role profile management 
  • Develop and execute early warning reporting and escalation points for related governance activities. 
  • Provide periodic governance updates to appropriate Growth teams and leaders. 
  • Partner with the Growth teams, Supervisory Affairs, Internal Audit, Risk Testing, and others to provide business support and guidance in preparation for during and after exams, MRA closures, audits, and reviews. 
  • Partner with leaders from key functions within Synchrony F: Legal, Compliance, Operational Risk, Internal Audit, Center of Expertise/Excellence (COE) Leaders, Surveillance, and Client/Platform Teams alike, to deliver on business goals and objectives. 
  • Perform other responsibilities and special projects as assigned.  



  • Bachelor's Degree. In lieu of a degree, 10+ years of risk management, compliance, and/or direct process management experience in the financial services industry 
  • 7+ years of professional work experience, preferably in a financial services institution  
  • Strong experience with process maps, Process Universe, risk and control analysis and documentation, and other key governance elements 
  • Experience reviewing and drafting policies, procedures, standards, and job aids. 
  • Exceptional written and verbal communication skills  
  • Strong project and time management skills 
  • Cross-functional team leadership experience           


Desired Characteristics:

  • 3+ years of experience presenting ideas and recommendations to senior level audiences.  
  • Demonstrated experience working across a matrixed organization. 
  • Understanding of Growth business systems and processes 
  • Goal oriented, self-motivated and ability to work independently with moderate guidance and instruction. 
  • Demonstrated strategic and process skills with proven ability to execute. 
  • Confidence interacting with stakeholders across the business, all lines of defense and levels of management, to include Senior Leadership audiences, as necessary.  
  • Understanding of legal requirements/CTCs related to all Growth processes and risks. 
  • Excellent facilitation and problem-solving skills  
  • Demonstrated experience as an agent of change within a heavily regulated-compliance environment. 

Grade/Level: 12


The salary range for this position is 110,000.00 – 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work.

Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice: 

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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