VP, Global Travel & Expense Management

Celebration, FL

Disney Worldwide Shared Services interacts with and supports many Business Units across the entire Disney Company. From theme parks to broadcasting, we strive to supply great customer service to the teams that have mastered great guest service. Disney’s overriding objective is to create shareholder value by continuing to be the world’s premier entertainment company from a creative, strategic, and financial standpoint.

Disney Worldwide Shared Services directly drives this objective by providing value through the consolidation and optimization of services and processes. We settle for nothing less than excellence in customer service, timely and accurate transactions, and continuous improvements for supplying low-cost services.

The scope of services within Disney Worldwide Shared Services includes:

Payroll (Domestic and International)
Accounts Payable (Domestic and International)
Corporate Global Travel
Travel & Expense Management (Domestic and International)
Records Information Management
Shared Services support for APAC, EMEA, and LATAM Regional Centers

At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.

Responsibilities of the Role:

Oversee global provision of company-wide employee / cast member travel operations for Disney businesses, including the re-design of in-source, co-source and out-source operational models to ensure cost effective, efficient operations.
Oversee multi-site travel operations teams, currently comprised of more than 40 personnel multiple US locations and oversight of all global TMC’s in multiple international regional locations.
Provide strategic direction to and ongoing management of commercial and charter airlines, hotels, and transportation vendor contracts.
Provide strategic direction to and ongoing management of technology enabled travel solutions.
Drive consistent year on year cost reduction initiatives.
Actively nurture executive and cast member relationships and demonstrate excellence in client service.
Develop and actively oversee cast member professional and career development efforts.
Oversee governance and enforcement of Company travel policy compliance and related reporting efforts.
Manage global Citibank and AMEX card relationships to monitor performance, ensure SLA and contract compliance and resolve operational issues as they arise.
Responsible for the global Group & Event strategy, policy and technology
Responsible for global business travel contract negotiation and relationship mgmt. for all lines of travel
Responsible for the overall Concur business relationship including contract management and oversight of the internal audit process.
Oversees C-Suite level and Companywide Sr. Executive engagement and support.

Minimum Education

Bachelor’s in business

Preferred Education

MBA strongly Preferred

Experience/Skills/Training

20+ years’ experience in Fortune 100 size enterprises leading organizations of significant scale. Travel industry expertise is essential.
Travel industry expert and working knowledge of airline / hotel reservation, commercial card programs, industry regulations, and related systems.

Preferred Experience/Skills/Training

20+ years’ experience in Fortune 50 enterprises

Additional Information

20 years proven leadership skill within a multi-national enterprise.
Proven ability to lead multi-site service locations.
Proven ability to champion process improvement and business transformation.
Deep vendor relationship negotiation and management experience
Polished executive verbal and written communication/presentation skills.
Demonstrated ability to inspire, coach, lead, and develop a diverse team of professionals.
Sought after team leader with team-work mentality.
Excellent organization skills and proven ability to operate effectively under pressure.
Demonstrated ability to successfully manage multi-departmental cost base within budget.
Clear understanding of industry regulatory changes and requirements
Proven communication and relationship managements skillset with continued Sr. executive leadership engagement

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services, LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney Financial Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.