VP, Digital Payments

Alpharetta, GA

What You’ll Accomplish as VP, Digital & Instore Cardholder Payments 

You will be the level 3 process owner for digital payments (and pay-by-phone). As a process owner you will be responsible for service delivery of these payment processes to achieve internal & external service level targets, mitigating risk within the process and strategically collaborating with our technology run and build teams to continually evolve our payment experiences.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What You’ll Do: 

  • Champion Customers: Oversee the internal and external suppliers/partners performing digital, pay-by-phone and instore cardholder payment processing to deliver on our commitments to customers; partnering to continuously optimize processes. 
  • Act as Owners: Partner with key analytics, client teams, surveillance and other functions teams to maximize the effectiveness of digital and pay-by-phone payments and ensuring controls are in place to rapidly identify gaps.
  • Relate and Inspire: Build strong relationships and product/process expertise so that ideas are proactively shared for the mutual benefit of Synchrony, customers and clients. Drive a collaborated strategic roadmap for new and improved process offerings.
  • Elevate Every Day: Approach every challenge as an opportunity – addressing them with curiosity, innovation and strategic thinking.

Essential Responsibilities

  • Responsible for digital and pay by phone cardholder payment processing and performance and service levels commitments. 
  • Partner with finance, technology and operations run and build teams who support digital and pay-by-phone payments.   
  • Responsible for strong and committed oversight of the processes including but not limited to establishing and managing a strong governance environment – issue management, issue insights, control reviews – through deep, connected and constructive engagements with all lines of defense (surveillance, risk, compliance & audit).
  • Seeks continuous improvement of process. Monitor and manage operational items, process changes, and contract updates as it relates to SLAs. Leverage analytics to drive process delivery, improvement, decision making and strategic vision.
  • Understand and engage upstream and downstream functional impacts to digital payments and pay-by-phone cardholder payment processes as it relates to the continuous business transformation through digital initiatives. 
  • Act as a liaison, escalation contact, collaborator and bridge between the various functional groups involved in the management and development of digital payments within the organization, which happens across platforms (Technology, Operations, Growth and Treasury).
  • Support and influence SDS Payments strategic goals by Identifying the process operations future.
  • Responsible for Payments (overall) data and reporting design and maintenance leading analytics reporting teams to build and evolve our payments control center and dashboards.
  • Perform other duties and/or special projects as assigned.


  • Minimum of 7 years working in the financial services industry.
  • Minimum 5 years of leadership experience collaborating.
  • 4+ years of wing-to-wing project management experience.
  • Demonstrated strength in compiling, analyzing, and presenting data.
  • Proficiency in Microsoft Office tools.

Skills You Have That Will Delight us: 

  • Digital payments experience – preferably within Synchrony.
  • Customer-Centric mindset – share examples of your passion for delivering a customer experience that delights and inspires product use.
  • Leadership experience –be prepared to share specific examples of how you’ve inspired your team and driven performance.
  • Analytic skill set – share with us a project or situation where you successfully demonstrated your analytical abilities
  • Innovation skillset – share with us examples where you drive outside-the-box decisions
  • Excellent communication skills –reflect on a time when you had to use communication skills to gain buy-in. 
  • Ability to work in a fast-paced, changing environment – we’d love to hear about how you juggle competing priorities. 
  • Ability to lead and manage projects to completion, especially multiple projects simultaneously – tell us about a project you’re most proud of.

Grade/Level: 14

The salary range for this position is 150,000.00 – 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work.

Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice: 

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: Contact Center Operations

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