VP, Operations Process Improvement Specialist

San Francisco, CA

The Investment Operations team is looking for a highly organized, collaborative Process Improvement Specialist who can contribute to a dynamic and fast-growing business. In this role, you will assess and document Investment Operations current state processes, perform gap analysis and guide future-state process design to enable scalable growth. The ability to distill actionable project plans and bring together key stakeholders to drive initiatives forward is paramount. You can look forward to a multi-faceted role that will require a wide skillset including business knowledge, technical know-how, project execution ability, and strategic and consultative thinking.

Key Responsibilities:

  • Document Investment Operations current-state processes, perform gap analyses, and guide future-state process design to enable scalable growth
  • Develop project objectives with measurable goals, drive consensus and communicate plans and results to stakeholders and management throughout
  • Collaborate and coordinate internal resources and partners to obtain buy-in and commitment for flawless execution of projects
  • Report on project status to key stakeholders and management; ensure there is communication across the firm around departmental projects and activities 
  • Run project meetings, take notes and follow up on actionable items
  • Identify required training, change communications and support needed for project roll out
  • Anticipate the impact a process change may have on projects in flight, and pro-actively connect impacted teams to solution
  • Identify areas for improvement in business processes and technology tools
  • Simplify complex topics and create innovative solutions to drive strategy and address challenges
  • Provide support to business users by generating ad hoc reports, investigating potential issues with data flow, and/or researching the viability of a suggested improvement
  • Optimize the services of our partnered vendors by effectively managing the relationships and their deliverables
  • Perform other duties as assigned


  • BS/BA required
  • 5+ years of professional work experience in project management, financial services and/or strategy background
  • Experience putting together project plans with key tasks, owners and milestones
  • Excellent presentation and communication skills; must be able to clearly communicate the goals of upcoming projects and other firm-wide initiatives.
  • Advanced knowledge of MS Office (Excel, Word, PowerPoint) and project management tools
  • The desire to go above and beyond to foster team unity, oversee the resolution of issues and provide excellent client service
  • Ability to clearly articulate objectives and influence outcomes
  • Familiarity with databases and writing simple SQL queries
  • Experience in business process analysis, design, and implementation a plus
  • Ability to concurrently manage multiple complex projects and activities, while working under pressure and with tight deadlines and competing demands.
  • Ability to navigate ambiguity and build credible trusted relationships with peers, partners, and senior colleagues.
  • Open minded, innovative, and ability to quickly adapt to change
  • Business analysis experience


For California only the salary range for this position is $118,000 – $147,500. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

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