Vice President of Central Operations


We are currently seeking a Vice President of Central Operations to build out new centralized departments that support our large, growing field team - including customer service, recruiting, training, supply chain, quality assurance, and compliance. As VP of Central Ops at Getlabs you will set the direction and strategy for the entire central ops department, inspire the team with your vision, and build a world class central operations organization.  

We believe a happy team of care providers will lead to happy patients. The VP of Central Ops will support that value by creating teams and systems that reliably attract, onboard, train, and support our team of care providers. You’ll also build other field support functions from scratch as we continue to up-level and standardize our operations.

At Getlabs, you will:
  • Lead and hire a team of directors to build critical central operations departments - including customer service, recruiting, training, supply chain, quality and compliance 
  • Build some functions from 0 to 1, while supporting the scaling and standardizing of other functions
  • Design roadmap and strategy for central operations, including where to make our biggest investments in infrastructure
  • Roll up your sleeves and do the work to get into the details, while also being able to zoom out and lead with a big picture in mind
  • Own company-wide KPIs across customer NPS, clinical quality, and efficiency
  • Build a system for producing future leaders, ensuring we are cultivating talent, training on leadership, and giving more opportunities to high performing individuals
  • Develop, refine, and scale standards and processes across central operations and all of Getlabs
  • Formalize communication cascades and change management processes across internal verticals

What we are looking for:
  • 12+ years of experience across health care, hospitality, tech operations or similar fields
  • 6+ years of management experience, including experience leading managers/directors
  • Demonstrated ability to inspire confidence from a large team of 100+ people
  • Experience with early-stage startups or other fast moving companies
  • Highly comfortable with ambiguity in the absence of defined systems and processes
  • A creative thinker that challenges assumptions and wants to participate in changing the health care landscape

We have great benefits to make your life easier so you can focus on what you're best at:
  • Competitive salary
  • Valuable stock option plan
  • Medical, dental and vision insurance options
  • Flexible vacation
  • A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun-to-work-with colleagues!

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

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