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Vice President, Communications

New York, NY

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This VP position will lead a team that provides external communications support and guidance for the American Express business Global Commercial Services (GCS).  GCS provides a wide portfolio of payments solutions and expertise to help businesses of all sizes save time and money. The GCS division serves millions of business customers around the world, whether through corporate and small business cards, supplier payments solutions, or financing solutions. American Express is the number one issuer of commercial cards globally and the number one issuer of small business cards in the U.S.

This role is responsible for creating and implementing the external communications strategy for GCS. This person will develop and distribute relevant communications campaigns, programming activities, and content that support key business priorities across a range of external channels. The VP will partner closely with senior executives, providing strategic counsel and communications support.

This person will also oversee a team of three external communications professionals, one administrative assistant, and oversee outside PR agency support. This role sits within a broader public affairs team supporting B2B communications, and the VP will work in collaboration with company leadership, public relations, product, marketing, and other teams. 

Principal Responsibilities: 

  • Support the business goals of GCS by ensuring the development and implementation of strategically sound communications programs to deliver key messages about the business, its service, expertise, and position on important issues. 
  • Monitor major issues and company policies and practices that could surface in the media and develop communications strategies to effectively address them. 
  • Provide leadership in developing strategies to leverage business activities with the media. 
  • Represent GCS in the region as a primary spokesperson responding to media inquiries. 
  • Create strategic communications plans in support of key business objectives. 
  • Provide counsel and coaching on cadence, content, and tone of external communications. 
  • Drive storytelling & channel strategy across press, owned media channels, social medi and influencer campaigns, and executive through leadership through research. 
  • Share best practices and incorporate learnings from other American Express communications teams. 

Minimum Qualifications:

  • Minimum of 10 years of PR experience in managing external communications programs. 
  • Superior written, verbal and media skills 
  • Established ability to influence and counsel executive leadership while managing multiple priorities and a deadline-driven work environment. 
  • Strong external media relations skills 
  • An effective leader with excellent judgment and people management skills.
  • Proven ability to craft and implement effective communications plans.
  • Experience managing outside PR firms – keeping a team organized and motivated, providing direction and feedback, upleveling deliverables. 
  • In-house communications experience 
  • Proven ability to quickly learn and absorb complex and technical subjects and translate material into comprehensive and easy to understand communications messages. 
  • Strong strategic thinker able to effectively shape storytelling and channel management strategies. 
  • Outstanding writing and editing skills. 
  • Experience producing creative engagement campaigns for a large/global organization. 
  • Knowledge of communications technology platforms and measurement tools. 
  • Exceptional collaboration skills and an ability to build relationships with a wide range of internal and external stakeholders. 
  • Strong attention to detail and organization. 
  • Creativity in developing and managing stories with national, local and trade press
  • Proven experience in managing PR agencies 
  • Team player adaptable to diverse group of colleagues and internal business clients 
  • Needs to be a self-starter, good project manager and able to work independently while providing strong supportto the team 
  • Business-to-business, payments, banking, and/or fintech industry experience a plus. 

Additional Details: 

  • Location: Hybrid based out of 200 Vesey Street, New York, NY 
  • Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions


Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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