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User Experience Design Lead, Vice President

New York, NY

Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Senior Product Design Leads are core to the transformation of product development at Chase, operating as a peer and partner with Product Management and Engineering. This role is dedicated to designing solutions for the internal Finance function.

As a Senior Product Design Lead in the Finance team you will partner with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams. Although this role may have few or no direct reports, the Senior Product Design Lead must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.


  • Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work.
  • Lead creation of new product and business strategy at the intersection of user needs and business goals.
  • Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Finance offerings.
  • Communicate expectations within the design team for standards of quality through creative direction and critique.
  • Contribute to the creation of visions (“north stars”) that make strategy concrete.
  • Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams.
  • Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required Qualifications, Capabilities and Skills 

  • Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
  • Can direct self and others in both planning and structuring the work and executing on expected levels of quality.
  • Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.
  • Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads.
  • Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design.
  • Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops.
  • Experience with new business thinking and strategy through their user-centered design work.

Preferred Qualifications, Capabilities and Skills 

  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Comfortable with structuring and planning design work in cross-functional contexts.
  • Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards.
  • Ability to demonstrate empathy and navigate barriers to communication, high degree of emotional intelligence.


Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Base Pay/Salary: $133,000.00 - $205,000.00

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