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Trust & Safety Communications Manager

New York, NY

At Lyft, our mission is to improve people’s lives with the world’s best transportation. We have a bold vision and a clear plan to get there. We’re already making progress. It is a compelling story and we’re looking for experienced and creative communications professionals to help tell it. 

Lyft is looking for a Manager to own both trust and safety, crisis communications and local communications. This means driving the process for rapid-response situations, while also leading proactive communications campaigns that build confidence in Lyft in the communities we serve.

The successful candidate will be a resourceful self-starter, who is adept at quickly shifting gears in an ambiguous and extremely fast-paced environment. You will collaborate with our Safety and Customer Care, Product Marketing, Public Policy, and Legal teams across a range of topics. In this role you’ll also work alongside a team of communications professionals across our Corporate, Product, Consumer, Brand Communications and Social teams.

This is an opportunity to join a fun team and have a profound impact on an organization going through exciting, transformational times. The role reports to the Senior Director of External Communications.


  • Develop and implement trust & safety-related proactive and reactive communications strategies.
  • Serve as the company spokesperson for high stakes and high profile issues.
  • Manage media relations on safety issues across the United States and Canada, including drafting statements / responses and providing background information to help reporters understand Lyft’s policies, features, and positions on safety. 
  • Work directly with top tier and local media to aid them in understanding Lyft’s underlying safety narrative.
  • Partner with the corporate, product and consumer communications teams to create highly localized pitches relating to data stories and advancing Lyft’s overall narrative.
  • Work in partnership with functions across the company - including operations, legal/compliance, insurance, product, and customer experience - to ensure safety-related stories are reported accurately. 


  • 5+ years of communications experience. 
  • Experience working with technology products and services or crisis comms is helpful.
  • Strong experience developing constructive relationships with top tier and local reporters, editors and influencers. Not afraid to get on the phone and build relationships with reporters. 
  • Proven experience as a trusted communications advisor to business partners and leaders. 
  • Self-starter, independently motivated, leads oneself and influences others. Has experience working in competitive and dynamic industries. 
  • Experience shaping and improving difficult narratives.
  • Thrives in complex situations and fast-paced environments. Dives deep and asks questions.
  • Excellent written and verbal communications skills.


  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the New York CIty area is $117,000 - $130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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