Systems Support Analyst


The System Support Analyst is responsible for providing support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care. 


  • Provide excellent System Support services 
  • Respond to client problems (phone/tickets) and proactively monitor client’s installations
  • Prioritize your workload based on client’s SLA and transfer tickets to proper department when required
  • Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers
  • Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems
  • Perform database maintenance using SQL statements
  • Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows


  • Bachelor’s degree in Computer Science or equivalent 
  • Experience in a customer service or technical support role 
  • 3+ years of experience in Linux system and network administration 
  • Remote troubleshooting (ssh, VPN tunnels) 
  • Basic knowledge of SQL databases (Sybase, MySQL, postgresql) 
  • Microsoft Windows (basic workstation configuration and troubleshooting) 
  • Knowledge of a scripting language (such as Perl, python or shell) is an asset
  • Experience with TCP/IP, network security, IPSec or VPN is an asset 
  • Excellent analytical, research, organizational and planning skills 
  • Exceptional communication and leadership skills 
  • Strong technical aptitude and a quick learner with the ability to understand medical imaging
  • Excellent analytical, research, organizational and planning skills 
  • Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships 
  • Proven ability to influence cross-functional teams 
  • Excellent organizational, time-management and decision-making skills 

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