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Systems Analyst - Production Support

CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.


Position Description

CyberSource is looking for a bright, passionate and dedicated employee to join our Operations 2nd Level Applications team as a lead role. In this role you will be responsible for supporting various projects and supporting our production transaction processing systems. These systems are truly the backbone of our business and process millions of transactions daily for some of the most prestigious companies in the US.


Specific Responsibilities will include:

  • Supporting the major platform and infrastructure projects from operations side and ensure seamless implementation end to end
  • Initial escalation point for Service Desk Tier 1 for application issues
  • Maintain and update 3rd party applications running on IIS, .NET, Java/Linux, Kubernetes containers etc.
  • Monitor application performance (e.g. memory, logging, latency)
  • Writing SQL queries for data analytics
  • Problem and issues Management for Applications
  • Code release into Test and Production environments using industry standard deployment tools
  • Support application deployment using MSI/chef/Jenkins for new and existing services or features working with different groups like Product Development and Engineering
  • Support Customer Support on merchant escalated issues specific to applications. (e.g. increased latency, transactional issues, features not working as expected etc. )
  • Implement and maintain Performance monitoring dashboards using industry standard tools (Splunk, Thousand Eyes, Keynote, Opnet, Runscope, Ghost inspector, Evolven, Graphite etc..)
  • Supporting application and infrastructure based on new technologies like Kubernetes containers, Kafka, Graphana, Prometheus, Elastic etc.


Qualifications

Basic Qualifications

-2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

 

Preferred Qualifications

-Knowledge and experience in edge cutting technologies like Docker/Kubernetes containers, Kafka etc.

-Experience managing applications running on different middleware stack (IIS, .NET, Java apps running on TcServer, Jboss etc.)

-Shell/Bash scripting or PowerShell fluency

-Knowledge on REST API framework

-Knowledge or experience working with some of the cutting edge technologies like PromSQL, Graphana, Elastic etc.

-Experience working with various CICD tools such as Chef/Jenkins etc

-Knowledge of LAN/WAN and basic networking concepts

-General understanding of programming concepts

-Experience writing basic SQL queries

-Familiarity with navigating around Linux command line

-Knowledge of system administration, databases and/or network topology

-Strong written and communication skills

-Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment

-Self-motivated and goal driven to run with individual projects to meet business needs

-Help planning and directing of projects to ensure application efficiency

-Ability to adapt to shift work (off hours/weekend work)

 

Additional Information

Work Hours:

  • Incumbent must make themselves available during core business hours with the flexibility to support business after hours in case of issues.


Travel Requirements:

  • This position requires the incumbent to travel for work More Products% of the time.


Physical Requirements: ​​​​​​

  • This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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