Support Agent

Remote

As a Support Agent, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products.


You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. 


All applicants must be currently authorized to work in the United States on a full-time basis.


Shift Details:

  • M-F *NOTE: The shift will include a half-day on Saturdays (8 am- 12 pm MDT) and a half-day on another day during the workweek.*
  • 8-5 MDT


Location: REMOTE

  • All applicants must be currently authorized to work in the United States on a full-time basis and you must reside in the following states: AL, CO, FL, GA, ID, IL, IN, KS, MO, MS, NC, NJ, OK, PA, TN, TX, UT, VA, WI


What You'll Do:

  • Customer support for our software via phone and email
  • Data entry projects
  • Technical assistance with 3rd party gates


What You'll Need:

  • One year minimum on the phone customer service experience.
  • Ability to communicate both verbally, and nonverbally (i.e. phone, email, and in-person).
  • Ability to work independently and be detail oriented
  • Familiarity with G Suites (i.e. Google Docs, Google Sheets, Gmail etc.)
  • Familiarity with HTML coding and domain knowledge (Godaddy)
  • Ability to Multitask
  • Must be adaptable to changes
  • Interpersonal Skills (including the ability to de-escalate a customer if they are upset)
  • High School Diploma or GED Equivalent Required

 

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution. 


We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day


Benefits and Perks: 

  • Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
  • Engage remotely! Since 2020, we’ve transitioned to a fully distributed environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games and remote happy hours!
  • Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
  • Do More, Be More – Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! We’ve had Storriors buy themselves a Peloton, travel to Mexico and redo their back patio among other things.
  • Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
  • We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
  • Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
  • Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
  • ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. 
  • Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
  • Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a new hire home office sign-on bonus of $250.


Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

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