Supervisor, Airport Operations

Orlando, FL

The Operations Supervisor is responsible for the oversight of the Operations team in key strategic locations and the primary point of station contact for the Station Director. Responsibilities include developing, coaching, and supporting a highly effective team of Operations Coordinators and Lead Agents while driving operational performance and consistency. The Operations Supervisor will also be responsible for effective coordination across departments including but not limited to OCC, Flight Ops, Inflight, Tech Ops, Catering and Fueling.

  • Primary contact for Spirit OCC Director and Station Leadership Team
  • Gate management (including tail swaps and next day delays)
  • Tow coordination
  • Air-to-Ground communication
  • Coordination with Chief Pilot, Inflight, MX Supervisors and Crew Scheduling
  • CBP/TSA/LEO Coordination
  • Tarmac Coordinator including Red Ramp Communication
  • Communicate Ops plan to Station management via Microsoft Teams
  • Monitor and provide feedback on working methods, productivity and quality on a team and individual level.
  • Ensure accurate number of Operations coordinators are available to provide a reliable and safe operation
  • Contribute to building a Spirit Strong operation by supporting and coaching co-workers in their daily efforts according to agreed development plans
  • Ensures Coordinators are fully trained and aware of company policies and procedures.
  • Conducts reoccurring training with team members.
  • Supports coordinators with responses to inquiries from OCC and Station Leadership
  • Builds a committed team with a strong culture based on safety, integrity, high performance and pride of work
  • Track common issues received and collaborates with Station Leadership on potential solutions
  • Provide performance reports to Leadership as required
  • Proficiency in all Ops related tools and software (MC Plot, MC Web, Movement control etc)
  • Assist with station audits and compliance for both internal and external audits
  • Oversee the accurate and complete filing and retention of all flight departure related paperwork
  • Understanding of Flight Releases and Fueling Information
  • Robust analytical skills with the ability to identify trends and implement change.
  • Comprehensive written and verbal communication, crafting messaging and expressing intent in a powerful and simple manner
  • Strong Leadership skills in motivating Team during stressful situations
  • May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, IROP handling or Operational developments).


Qualifications

  • Valid drivers license
  • 1-3 years’ experience in an Ops related function
  • Ability to work under pressure while multitasking
  • Effective time management skills and ability to prioritize in a rapidly changing environment
  • Basic skills in Microsoft Office and PowerPoint
  • Must successfully complete new hire and initial station ops training

 

Please be advised that when reviewed, you may be asked to complete a required assessment to be considered for this position. This assessment may be emailed to you after you apply. 

 

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.


EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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