Strategic Communications Manager
This is an exciting opportunity to work directly with Pearson's President of Assessment & Qualifications (A&Q), Vice President Global HR, and A&Q leadership team. We are looking for the right person to help us find our voice, both inside the team; inside Pearson more broadly, and externally to increase our profile and hire great talent.
The strategic Communications Manager collaborates with the Assessment & Qualifications leadership team to promote positive internal communications and team engagement to keep Assessment & Qualifications employees informed on Pearson and A&Q news, initiatives, and opportunities. The aim of this work is to use communication to help create an inclusive environment of shared understanding, making colleagues feel informed and connected with the work of A&Q and its mission.
This position reports to the Assessment & Qualifications Vice President, Global Human Resources, and partners with the multiple communications teams.
- Establish an internal communications strategy that effectively describes and promotes the A&Q organization and its work, services, and activities, in conjunction with the A&Q President and VP Global HRBP. Continually explore and implement innovative approaches to engage and inspire audiences and meet business and communications objectives. Amplify stories across A&Q to build engagement and high performing teams.
- Ensure organizational initiatives, projects, and key hires are successfully communicated to employees and stakeholders.
- Facilitate and assist in the preparation and production of A&Q town halls, leadership team offsites, and other A&Q gatherings, in partnership with the leadership team. Responsibilities include meeting strategy / goals, branding, participant list and invitations, virtual/local meeting logistics and partnering with internal IT teams, creating presentation templates and content, and supporting presenters. Deliver presentations at organizational events.
- Develop and implement creative communication concepts to better streamline, strengthen, and reach our internal audiences, including not only written but audio/visual mediums. Storyboard, plan, edit, layout, and write content for a variety of internal communications mediums, such as our intranet.
- Draft messages or scripts from senior leaders for presentations to employees in written or spoken form.
- Design, develop, and build internal SharePoint sites for distribution of relevant A&Q content and information for employees; train site/page owners. Ensure internal communications messages are consistent across all mediums and for different departments of the organization.
- Use social media to communicate including LinkedIn for key leaders with four posts per month.
- Ensure internal communication messages are consistent with external communication messages.
- Handle the internal communication response to crisis situations which affect organizational perception and reputation.
- Advise senior executives of developments throughout the organization, either live or through regular written communication.
- Lead communication planning for A&Q key announcements and messaging.
- Partner with Pearson’s global corporate communications team to influence and collaborate closely on communications for A&Q, in alignment with current global communications standards and strategy.
- Support the development of material for The Hub (internal employee comms tool) through partnership with the Hub editorial team.
- Writing: Excellent writing, editing, and proofreading skills as well as the journalistic ability to source stories from employees.
- Speaking: Strong speaking skills as you are likely to be called on to give presentations. Internal communications managers need sensitivity to an organization’s goals and values and the ability to relay them to employees.
- Interpersonal: Exceptional interpersonal and relationship-building skills to work with communications and HR teams. Possess the confidence to work directly with senior executives and explain communication techniques to them. Work in fusion teams, conduct data analysis, facilitate, and execute deliveries and work across a diverse, matrixed organization and set of stakeholders.
- Creative: Ability to devise high-touch, unique communication strategies.
- Digital: Familiarity with information technology, especially digital and video means of communication, is essential. Understanding and passion for assessments can be crucial.
- Self-managing: Ability to independently work with levels of ambiguity; ability to propose a solution or direction and refine and continue based on manager feedback.
- Prioritization and Effective Decision Making: Assess the priorities and timeline required to deliver on time. Ensures good quality of data to analyze possible solutions and support effective decision making.
- Outcomes Oriented: An in-depth understanding of stakeholders and works in partnership with them to identify desired outcomes.
- Continuous Improvement: Challenges the status quo where opportunities are identified. Demonstrates willingness and flexibility to adapt your own approach to new ways of working to achieve improved outcomes.
- Influences without Authority: Identifies stakeholders, seeks input, and actively listens to build, support, and identify best solutions.
- BA in journalism, communications, public relations, or marketing is ideal.
- A professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing or Master of Arts (MA) is helpful.
- Six+ years of experience in a communications team, especially internal communication, for a large organization, is required.
- Experience of writing for a variety of different audiences is also desired.
- General journalistic or marketing experience is beneficial.
- Demonstrated ability to maintain highly sensitive and confidential information; excellent organization and time management skills; adaptable in a rapidly changing environment.
- Ability to convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
- Ability to provide a global and inclusive perspective and demonstrate cultural agility.
- Understanding of communications strategy and best practices.
- Prior management of complex projects and advising leaders is required.
- Passion for communicating information effectively with engaging content. Proven ability to simplify complex concepts for varied audiences.
- Ability to work independently and with teams in a virtual work environment.
- Experience leveraging modern communications tools and processes (e.g., SharePoint, Teams, email, distribution lists, presentations, videos)
- Knowledge of the communication planning process; Large-scale meeting/event planning experience a plus.
- Effective writing skills, including grammatical usage, persuasive copy, and style.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:
The minimum full-time salary range is $90,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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