Store Lead

Sacramento, CA

The position of Store Team Lead (Manager in Training) is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise. 


What You Will Do

  • Open and close the store as needed
  • Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email
  • Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
  • Supervise sales activities of all budtenders and ensures an exceptional customer service environment.
  • Assist with the scheduling of training of new employees while providing guidance to new hire mentors
  • Manage and delegate duties and responsibilities to staff when in the MOD segment
  • Uphold inventory best practices and work closely with the Inventory Manager and inventory team
  • Manage cash handling and registers daily
  • Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
  • Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur
  • Maintain and enforce compliance SOP’s to ensure they are in 100% compliance with all applicable authorities and requirements
  • Be a resource for Product Specialists for product knowledge and resolving customer issues
  • Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner
  • Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
  • Build trust with team members and brand partners
  • Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
  • Represent the company at community functions and meetings always maintaining professionalism and respect
  • Attend meetings as necessary
  • Ensure dispensary compliance with internal, local and state regulations 
  • Maintain a positive work environment conducive to trust and respect
  • Use discretion with sensitive and confidential security and business information
  • Maintains the strictest confidentiality in compliance with HIPAA guidelines
  • Perform other related work as required

What We Are Looking For

  • Must be 21+ years of age
  • Experience working in Retail Management preferred (1-year minimum)
  • Experience working in Customer Service (3 years minimum)
  • Experience working in the cannabis industry highly desirable
  • Experience working in medical services/health & wellness industry highly desirable
  • Bachelor’s Degree or equivalent in professional and life experience
  • Must be authorized to live and work in the U.S.
  • Must be able to pass a criminal background check
  • Must be at least 21 years old
  • Must speak/write English proficiently
  • Proven ability to manage teams effectively and ensure excellence in training and performance
  • Possess personal knowledge of the medicinal effects of cannabis and cannabis products
  • Excellent customer service and communication skills
  • Basic math skills and ability to make sound financial decisions
  • Basic computer and information technology skills
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
  • Exceptional conflict resolution, de-escalation and communication skills
  • Demonstrated passion to serve the medical cannabis community and local neighborhoods
  • Ability to adhere to the highest customer service with staff and the public at all times
  • Ability to maintain high standards in a fast-paced, constantly evolving environment
  • Ability to communicate clearly and effectively in all situations
  • Possess a high level of organization, patience, and flexibility

Physical Requirements/Work Environment

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
  • Must be capable of lifting up to 50 lbs., with or without assistance
  • Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
  • Requires manual dexterity to operate job related equipment
  • Requires normal hearing range
  • Must not be allergic to or have a fear of insects. 

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.  

  • Competitive Pay and Stock Options
  • 401(k), Medical, Dental, Vision, Life Insurance
  • Paid Vacation Time 
  • Career Growth and Internal Advancement Opportunities
  • Chance to work in an exciting new start-up industry with awesome people!

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