Store Lead

Sacramento, CA

The position of Store Team Lead (Manager in Training) is responsible for supervising, managing and motivating team members daily. This position prioritizes a focus on long term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first level Supervisor, who are passionate about excellent customer service, consistent communication skills, teamwork and driving maximum results; takes initiative in being action oriented in order to keep frontline operations running smoothly and collaborate for solutions to issues that arise.

What You Will Do

Open and close the store as needed
Oversees the Front Desk staff and ensures they are supported to answer phone calls, as well as promptly return voicemails and email
Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
Supervise sales activities of all budtenders and ensures an exceptional customer service environment.
Assist with the scheduling of training of new employees while providing guidance to new hire mentors
Manage and delegate duties and responsibilities to staff when in the MOD segment
Uphold inventory best practices and work closely with the Inventory Manager and inventory team
Manage cash handling and registers daily
Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response
Understand the protocol for major incidents, emergencies, natural disasters and crises and how to handle as they occur
Maintain and enforce compliance SOP’s to ensure they are in 100% compliance with all applicable authorities and requirements
Be a resource for Product Specialists for product knowledge and resolving customer issues
Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner
Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
Build trust with team members and brand partners
Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
Represent the company at community functions and meetings always maintaining professionalism and respect
Attend meetings as necessary
Ensure dispensary compliance with internal, local and state regulations
Maintain a positive work environment conducive to trust and respect
Use discretion with sensitive and confidential security and business information
Maintains the strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required

What We Are Looking For

Must be 21+ years of age
Experience working in Retail Management preferred (1-year minimum)
Experience working in Customer Service (3 years minimum)
Experience working in the cannabis industry highly desirable
Experience working in medical services/health & wellness industry highly desirable
Bachelor’s Degree or equivalent in professional and life experience
Must be authorized to live and work in the U.S.
Must be able to pass a criminal background check
Must be at least 21 years old
Must speak/write English proficiently
Proven ability to manage teams effectively and ensure excellence in training and performance
Possess personal knowledge of the medicinal effects of cannabis and cannabis products
Excellent customer service and communication skills
Basic math skills and ability to make sound financial decisions
Basic computer and information technology skills
Proficiency in Microsoft Office Suite (Word, Excel)
Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
Exceptional conflict resolution, de-escalation and communication skills
Demonstrated passion to serve the medical cannabis community and local neighborhoods
Ability to adhere to the highest customer service with staff and the public at all times
Ability to maintain high standards in a fast-paced, constantly evolving environment
Ability to communicate clearly and effectively in all situations
Possess a high level of organization, patience, and flexibility

Physical Requirements/Work Environment

Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Must be capable of lifting up to 50 lbs., with or without assistance
Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
Requires manual dexterity to operate job related equipment
Requires normal hearing range
Must not be allergic to or have a fear of insects.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.

Competitive Pay and Stock Options
401(k), Medical, Dental, Vision, Life Insurance
Paid Vacation Time
Career Growth and Internal Advancement Opportunities
Chance to work in an exciting new start-up industry with awesome people!