Store Experience Leader

Charleston, SC

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

 

YETI is actively seeking a Store Experience Leader (Store Manager) to lead our store located in Charleston, South Carolina. You will provide leadership and direction to the store team and successfully execute company strategies. You will determine and maintain optimal staffing levels, recruit, hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by controlling expenses, protecting company assets, upholding store operational and visual merchandising standards. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

 

Responsibilities:

Sales and Profitability

  • Maximize store sales and achieves store sales goals
  • Measure and monitor progress and results against KPIs
  • Manage operating and payroll expenses to maximize sales and profitability

 

Brand Experience/Customer Service

  • Drive excellence in customer service in store by modeling brand service standards
  • Monitor customer feedback and address all customer concerns quickly
  • Ensure store team engages with each customer to create an authentic brand experience
  • Cultivate customer-centric culture by recognizing and rewarding teams’ successes
  • Represent your store as an active brand ambassador within the community, including proactively seeking opportunities to engage with customers in community activations
  • Execute store marketing events and grow relationships in the community to generate brand awareness and drive traffic

 

Training & Coaching Team

  • Hold store leadership to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
  • Execute training programs
  • Ensure team is educated on product and assortment to enhance selling and customer engagement
  • Conduct store meetings as needed
  • Provide timely training, coaching, and feedback to enable team success and growth

 

Operations & Inventory

  • Ensure team follows all company and store policies and procedures
  • Create and manage store schedules to support the needs of the business within the allotted payroll plans
  • Maintain appropriate inventory levels
  • Execute inventory receiving and replenishment processes efficiently and accurately"

 

Visual Merchandising

  • Maintain store visual merchandising standards
  • Plan and execute floor-sets and merchandising direction
  • Communicate with corporate partners regarding merchandise assortment, trends, and needs

 

Talent Management

  • Attract, recruit, and hire high caliber talent
  • Actively maintain a succession plan and pool of qualified candidates for open positions
  • Create and develop a high-performing team of customer focused Guides and Leaders
  • Plan, communicate, and implement recognition programs for the store team
  • Address performance issues appropriately and facilitate any disciplinary action as needed in partnership with Talent
  • Provide on-going specific and timely feedback to the team
  • Ensure compliance with all Talent policies and procedures
  • Maintain an Open-Door Policy

 

Loss Prevention, Safety, & Compliance

  • Ensure compliance with loss prevention, safety, and security policies and procedures
  • Partner with Loss Prevention/Security to identify trends and translate strategies into action to meet company shrink goals
  • Address any customer or employee injuries and partner with Talent immediately

 

Professional Conduct

  • Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
  • Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others 


Qualifications and Attributes:

  • High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
  • At least 5 years of management experience in a fast-paced, high volume retail environment 
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
  • Demonstrated success achieving sales and profit results through leading store team
  • Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
  • Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment
  • Excellent verbal and written skills and the ability to build, lead, and manage high performing teams 
  • Detail orientated and excellent organization skills 
  • Proficient in Microsoft Office applications and retail systems as well as mobile POS
  • Experience executing store community participation and events, with experience planning events preferred
  • Available to work a flexible schedule including weekends, evenings, and holidays 


Physical Requirements:

  • Operate office equipment and technology (i.e., computers, phones, copier, etc.)
  • Standing required for entire work shift
  • Bend, lift, open, and move product up to 50 pounds as needed


YETI is proud to be an Equal Opportunity Employer.

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