Sr Systems Engineer

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation, and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

We are currently seeking an exceptional senior systems engineer to be a key member of our Operations Center. They will apply their strong server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A high level of diverse technical skills for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. This position requires established and proven experience in a global environment. In addition to having strong technical skills, you must be comfortable in effectively communicating with business end-users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Please note this will be for Shift 1 - 6am to 3pm

How you’ll CREATE:

Diagnose and solve problems, frequently under time constraints and business pressure
Provide support and configuration assistance to application teams deploying at public Cloud providers (AWS, Azure, & GCP)
Provide detailed capacity and performance analysis
Work with vendors and global/regional IT groups to resolve problems in a timely manner
Serves as a primary escalation point for the UMG Application communities and Sourcing Provider(s) for operational issues, ensuring timely resolution & communication
Ensure Root Cause Analysis for any critical service issues is completed as appropriate
Works with internal customers, teammates, and 3rd party Providers to ensure operational delivery of the cloud and server infrastructure
Monitor infrastructure operational alerts e.g. environmental, server performance, and devices, and escalate as necessary
Maintain high-quality process and procedure documentation
Maintain and implement high-quality operational standards, processes, and procedures
Maintain redundancy, backup and recovery processes, and disaster recovery procedures
Maintain & enhance knowledge of key technologies
Mentor and provide knowledge transfer to team members
Monitor and tune systems to identify and eliminate issues and potential bottlenecks
Research system vulnerabilities and provide documentation for future use implementing corrective actions as required
Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

Bring your VIBE:

Essential:

At least six years experience split between traditional server management and enterprise Cloud systems (AWS, Azure, Google)
Knowledge of Chef and Terraform
Strong knowledge of virtualization technology (VMware, Hyper-V)
Must possess strong people skills and the ability to be both diplomatic and firm
Experience in highly available 24x7 production environment
Fluency in operating system administration and tools including Microsoft, Mac OS X, Linux, Python, PowerShell, etc.
Real-world experience with scripting (*nix Shell, PowerShell, Python, PHP, etc.) to develop automation and reporting
Practical (hands-on) grasp of LAMP (Linux, Apache, MySQL, PHP) and Microsoft (Windows Server, IIS, MS SQL) technologies
Full understanding of hypervisors and virtual machines (VMware, Hyper-V, others)
Proven experience with Amazon AWS and Microsoft Azure (Google Compute a plus) in an enterprise setting
Solid understanding of key cloud design concepts such as “High Availability” (HA), “Elastic Load Balancing” (ELB), especially in relation to modern disaster recovery (DR) methodologies and cloud-based solution design
Experience managing large cloud server infrastructure on AWS and/or Azure
Clear understanding of AWS-specific services and terms (EC2, S3, RDS, AZ, CloudWatch, CloudFormation, CloudTrail)
Deploying, managing, and operating scalable, highly available, and fault tolerant systems on AWS
Migrating an existing on-premises application to AWS
Implementing and controlling the flow of data to and from AWS
Selecting the appropriate AWS service based on compute, data, or security requirements
Identifying appropriate use of AWS operational best practices
Estimating AWS usage costs and identifying operational cost control mechanisms
Communicate clearly in both the written and verbal mode to technical and non-technical audiences
Manage time well in a high-interrupt operational environment. Handle the details of several technical tasks simultaneously.
Customer and service delivery oriented
Ability to mentor technical operations staff in appropriate technologies, as needed
Be an excellent and creative problem solver

Desirable:

MCSE & Unix certifications preferred.
Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
Familiarity with Cloud Management Platforms (RightScale, Nagios, CliQr, Scalr)
Experience in service management
International experience is beneficial. Additional languages a plus.

Education:

Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.
AWS, MCSE, other professional certifications
ITIL Foundation Certification strongly desired.

Perks Playlist:

Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
Student Loan Repayment Assistance
Employee Developmental Support
Annual Gym Reimbursement Package
Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.