Sr. Social Media Manager

T-Mobile Remote (United States) Bellevue, WA

This position plays a critical role in supporting the T-Mobile Accessibility Business brand, core values, and culture are reflected in communications, with specific focus on external social initiatives. This results-driven individual will serve as a company and brand ambassador, promoting the organization's desired culture and values while supporting a best-in-class Accessibility Business communications program. The successful candidate will partner with public relations experts (Consumer, B2B, Financial and Corporate), Marketing and Accessibility stakeholders; work to develop joint social initiatives; and collaborate on various Accessibility Business projects. This candidate will work with the legal team regularly for content approvals. This role is ideal for someone who has a mixture of expertise in social media and public relations experience in accessible social media space and can bring highly creative, and flexible growth mindset to the role. 

Functional Group

TMobile for Business


WA507-WA-Headquarters, Building 1

Location Address

3617 131st Ave SE







Other Locations Available

Open to Various Locations

Travel Required?


Travel Percentage

Yes, 20% of the time


  • Help drive day-to-day operations across T-Mobile Accessibility’s social platforms, including Twitter, Facebook, LinkedIn, Instagram and YouTube. Develop and create written and visual content for all social platforms; conceptualize and execute programs to encourage engagement and awareness.
  • Work with stakeholders within T-Mobile Accessibility team, and leadership to create content that will include, but not limited to developing and producing video content, posts, articles, and sharing best practices.
  • Participates in cross-functional project teams to ensure content requirements are met, identify content impacts, ensure consistency between channels and tools, and establishing milestones.
  • Become an internal and external voice for T-Mobile’s social media story, participating in best practice sharing and creative idea generation, specifically for products and services from the Accessibility Business by providing (signing centric, captioned and voice overs when appropriate in every social media posts).
  • Regular updates and maintains branded content on social media sites on an “up to” daily basis to keep content current and relevant. Act as brand steward ensuring T-Mobile Accessibility is represented consistently from signing centric and written messaging perspective.
  • Identify, cultivate and manage high-level relationships with bloggers, super-fans, industry/sector experts and influencers. Work with internal teams to engage in social conversations to provide reach for key launches, promotions and viral communication/PR efforts.
  • Track, monitor, react to and manage all Accessibility Business social channels on a daily (and hourly) basis, including evenings and weekends both real-time and scheduled. Determine the effectiveness and success of online conversations using relevant monitoring tools; generate analytics reports and effectively tweak social strategy and content based on analytics.
  • Contribute to the social content calendar and work with key stakeholders and partners to plan, curate and create fresh and fun content to sustain community growth, and high disability-centric community engagement.
  • Stay abreast of key industry trends, competitive insights and emerging social media / marketing / e-commerce technologies.
  • Develop best practices based on results, industry trends, and competitive audits.


  • Bachelor's Degree Preferred - Communications, Advertising, Journalism, English, PR or related field
  • 4-7 years in Experience in social media, writing/editing, communications, public relations or related field.
  • Public Relations experience desired preferred.
  • Accessibility, Wireless or Mobile experience or heavy knowledge of the space is a plus. 

Minimum Qualifications

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED

T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

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