Sr. Retail Operations Manager

Chicago, IL

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores. 

About the Role:

The Senior Operations Manager will lead & be fully responsible for the operational infrastructure and its day-to-day functionality of our direct retail channel across the Americas region.

  • Lead, develop, and continually evaluate our standard operating procedures for all direct retail formats
  • Ensure we are operationally equipped to deliver a consistent and frictionless customer experience
  • Responsible for managing the operational expense budget leading general planning, cost optimization efforts, vendor relationships, contract management, etc. 
  • Own the communication program to our stores/retail employees by ensuring clear, concise, and timely distribution of information
  • Responsible for owning and maintaining all operational documents including policy, procedure, etc. 
  • Responsible for all retail audits and compliance requirements
  • Responsible for owning all IT infrastructure/systems maintenance, upgrades, etc.
  • Responsible for managing all operational data, preparing and managing reports, providing analysis, identifying opportunities for optimization/providing solutions to problems
  • Responsible for supporting our full day-to-day inventory management program
  • Ensure readiness and operationally support the launch of all new retail formats
  • Lead and be fully accountable for all global retail operations implementation initiatives
  • Build and maintain strong cross-functional relationships and represent retail operations on all projects
  • Work in partnership with the education team to ensure all operational training is created and delivered as required by the business
  • Work in collaboration with store managers and cross-functional partners to capture feedback and continually improve programs to support various in-store initiatives

About You:

  • Bachelor's degree or equivalent experience required
  • 5+ years experience in a corporate retail operations role leading a team
  • Previous experience as a successful retail district or store manager
  • Proficient with Microsoft Office (Word, Excel, and PowerPoint)
  • Experience with SAP highly desired
  • Self-motivated and able to work independently as well as part of a team in a fast-paced environment with multiple projects, tight deadlines, and changing priorities
  • Excellent organizational skills with high attention to detail
  • Innovative and forward thinker with the ability to articulate point of view, improve processes, and proactively solve complex problems
  • Ability to influence and build relationships
  • Ability to work in an ambiguous environment
  • Ability to travel up to 25%


At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

  • Dyson Matching RSP contributions
  • Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
  • Short-Term and Long-Term Disability
  • Employee Referral Program
  • Generous Dyson Product Discounts

Lifestyle benefits:

  • Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
  • Generous Maternity Leave Program
  • Employee Assistance Program

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate. 

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