Sr. Operations Manager

Richmond, VA

SBM Management is searching for a dynamic Sr Ops Manager to assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.


  • Responsible for supporting overall direction, coordination, and evaluation of the account
  • Helps to plan and develop work schedules to ensure contracted service
  • Inspect and evaluate physical condition of establishment for safety and quality
  • Audit and maintain inventory, supplies and equipment
  • May be assigned responsibilities within insite compliance
  • Investigate and promote improved equipment and methods
  • Review customer service requests to ensure quality and priority
  • Analyze and facilitate budgets to identify areas of cost savings and improvement
  • Ensure site meets continuously budgeted goals
  • Assist with the advancement of developing new markets, increasing market share and obtaining a competitive position in the industry
  • Coordinate program specifications and requirements for potential proposals and contracts
  • Help prepare and maintain reports on all financial aspects of the business, including forecasting and trends
  • Ensure safety and regulatory compliance with local, state, and federal regulations such as, FLSA, OSHA, ADA, etc.
  • Act as liaison between company, customers, clients, employees, and subcontractors
  • Conduct meetings to maintain consistent, timely and effective communication within all levels of the business (customers, clients, and employees)
  • May stand in for management when needed
  • Some travel may be required for this position


  • Bachelor's degree or equivalent experience
  • 2-4 years related experience and/or training in facility management is preferred
  • 2-4 years of supervisory or management experience is preferred
  • Proficiency or advanced knowledge of Microsoft Office Suite
  • Some Facilities/Janitorial experience would be a bonus, but not necessary for the right person
  • A person should have presentation skills, critical thinking, problem-solving, and the ability to form and maintain business relationships, computer proficient
  • Local candidates preferred
  • Long standing customer service experience preferred
  • Operations management experience
  • Facilities management / maintenance preferred 
  • GMP background is a plus

Compensation: Starting Salary $110,000 per year

100% vaccination status required for site access 

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