Sr. Manager, Patient Engagement and Health Access Equity, THV
This role within the groundbreaking Transcatheter Heart Valve (THV) division
presents an opportunity for a strong marketer, market development, and
communications expert to build upon existing patient engagement and health access equity programs to drive toward equal awareness and treatment for all with aortic stenosis.
This is a new and critically important role will focus on engaging patients who have been treated with a transcatheter therapy device, and will also build and implement programs to improve health equity on underserved patient populations and specifically racial/ethnic groups. This position is focused on the US market.
If you have a passion to serve patients and address the underlying challenges that contribute to health inequities, this is a great opportunity to build something impactful and lasting.
Responsibilities include:
• Build programs to cultivate and facilitate patient inclusion throughout
the pathway, including by not limited to: nurture streams, story
curation, outreach campaigns and events
• Build and implement focused educational programs to reach
underserved patient populations from pre-diagnosis through treatment
(disease through therapy awareness)
• Program management (PE and HAE) including agency, fulfillment,
vendor relationships, contracts, and budgets, collaborating with crossfunctional partners
• Integrate and advance digital programs, which effectively and
consistently reach and support these focused patient target audiences
and communities
• Support the operational planning of activities with community-based
and societal organizations, and patient groups, as well as conference
and event organization and coordination
• Amplify patient voice through internal channels and meetings to
support the needs of the patient
• Serve as point of contact for inquiries from patients who have been
treated with a transcatheter therapy device
• Lead Patient Experience Events (IRV), Patient Listening Sessions,
campus visits and co-sponsored regional programs
• Development and management of patient database for THV
• Budget management
• Develop a strong and comprehensive market understanding, including
deep patient and cultural insights, in order to develop impactful positioning, messaging and content for these focused patient target audiences and communities
• Manage tableau dashboard and provide regular reports to evaluate and optimize programs working with Digital and Advanced Analytics teams (and cross functional stakeholders)
• Travel up to 30%
Required Qualifications: Bachelor's Degree or Equivalent in in related field, 10 years of experience
• “Start up” mentality
• Experience in public relations and behavioral science is preferred
• Ability to work independently and be self-directed
• Strong project management, agency/vendor management, organization and tactical execution skills
• Demonstrated track record of successful outreach and market development programs, with strong therapy acumen and an understanding of patient needs and mindset
• Strong interpersonal skills, with the ability to work well in a cross-functional environment are essential
• Ability to provide thoughtful, strategic recommendations while simultaneously managing tactical execution
• Comfortable driving a process with multiple stakeholders and leading meetings
• Strong analytical skills and the ability to think and work both strategically and tactically are required
• Strong collaborator as well as a demonstrated ability to influence, motivate and lead others is required
• Excellent communication skills at all levels of the organization
Preferred Qualifications: Master's Degree or equivalent 8 years experience related to working in marketing or healthcare industry Required
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities. Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19 or have a valid religious or medical exemption from being vaccinated.