Sr Manager, IT Telemetry Platform Engineering

Fort Worth, TX

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is a key leadership position within the Office of the Chief Technology Officer, responsible for managing the team that designs, builds, and maintains the telemetry platform. This role will lead the execution and evolution of the observability capabilities supporting teams across the company and ensuring seamless integration with other technical platforms.
The role is a part of the architecture leadership team within our Technology group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Lead and manage a team of telemetry and observability engineers responsible for designing, building, and maintaining the telemetry and observability platform.
Oversee the day-to-day operations of the telemetry and observability platform, ensuring its reliability, scalability, and security.
Develop and maintain comprehensive documentation for the telemetry platform, including architecture diagrams, deployment guides, and best practices.
Collaborate with cross-functional teams, including development, operations, and architecture, to understand integration requirements and implement effective solutions.
Work closely with the engineering community and technologists throughout the enterprise to define and drive the technology strategy for the domain platform.
Mentor and upskill team members, providing guidance and support to help them develop their skills and advance their careers.
Stay abreast of emerging telemetry and observability technologies and industry best practices and assess their relevance to the organization's monitoring and data analysis objectives.
Work closely with the architecture leadership team to align the telemetry and observability platform with the organization's overall technology strategy.
Communicate and promote the technical vision for the domain platform to stakeholders and senior leadership, advocating for its importance in supporting the organization's goals and objectives.
Manages production issues and off-hours support, communication, and coordination, as needed.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s degree in computer science, Technology, Engineering or related technical discipline, or equivalent experience/training
6 years of experience leading engineering teams in the delivery of mission critical systems

Preferred Qualifications- Education & Prior Job Experience

Master’s Degree in related field
6+ years of experience leading engineering teams in the delivery of mission critical systems
5+ years of experience leading other technical leaders

Skills, Licenses & Certifications

Strong understanding of cloud computing principles, including infrastructure as code, microservices architecture, and containerization
In-depth knowledge and experience with telemetry tools, including solution design for SSO, IAM, and APIs
Strong understanding in cloud concepts, including native telemetry offerings and integrating with cloud PaaS/IaaS services.
Proficiency in Agile and Product-driven delivery
Excellent verbal and written communication skills, with ability to communicate with senior business and IT stakeholders effectively and clearly and to sell a technical strategy and vision
Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Ability to build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view
Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
Ability to thrive in a sense-of-urgency environment and leverage best practices

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.