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Sr. Manager, IT Solution Delivery

Milwaukee, WI

WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide technical solutions on our IT Solution Delivery team.  


Our IT Solution Delivery team is responsible for supporting our continued growth by partnering with each function to align the IT strategy and identify solutions, automating business processes, developing custom software solutions, providing, and governing access to data, evaluating and implementing purchased software solutions, enabling advanced technologies like AI and ML, and managing the infrastructure and security these solutions require across the enterprise. We work to solve business challenges and drive efficiency through technology. 


Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.


Your Role on Our Team

The Sr. Manager - IT Solution Delivery will primarily interface with our Manufacturing, Quality, and Operations teams to provide standardized and scalable technology solutions with a focus on building the framework for our Industry 4.0 journey at Milwaukee Tool. You will lead solution delivery team members, business teams, product owners, and application users to collect and analyze business requirements for functions or applications. Accountabilities include the coordination of multiple small to medium projects simultaneously with business partners from requirement definition to delivery to hyper care.


You’ll be DISRUPTIVE through these duties and responsibilities: 

  • Assist the IT Solutions Delivery team in driving solutions across Manufacturing, Quality, and Operations.
  • Support North American manufacturing plants with the implementation of scalable technology solutions that drive decisions with data
  • Launch and help support business facing products and projects while leading highly cross-functional teams to create compelling IT solutions.
  • Collaborate with business owners to help develop business case for requests.
  • Foster strong and highly engaged partnerships with senior leadership across the organization.
  • Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true need.
  • Current State, Future State and Gap Analysis: Independently assess and document current state across multiple processes, business areas and domains. Ability to think strategically in understanding business drivers to define "target state" solutions.
  • Translate business requirements to functional requirements, develop functional design in adherence with architecture standards and principles, and provide clarification of technical requirements as input for a dedicated technical development staff.
  • Understand and communicate the relationship between functional and technical requirements.
  • Leverage industry expertise to achieve best in class solutions.
  • Make recommendations for future-state business processes.
  • Execution and implementation of project/program test plans.
  • Lead projects to evaluate, qualify and select third party software, vendors and/or service providers and provide recommendations.
  • Implement advanced strategies for gathering, reviewing, and analyzing data requirements.
  • Manage project scope, acceptance, installation, and deployment.
  • Lead cut-over planning for application and system deployment.
  • Specific Projects May Include:
  • Early participation in roadmap planning with resourcing tied to early business planning.
  • Assembling framework for Industry 4.0 journey
  • Contribute to and facilitate the creation of a multi-year strategy
  • Contribute to the definition of a globally integrated and accessible systems(i.e., Asia collaboration, file sharing, information sharing, dashboards).
  • Participate in and contribute to the solution design (encompassing process, data, and system architectures) and selection of solutions to support the evolution of Operations Excellence
  • Determine request urgency and alignment to business strategy within the Manufacturing, Quality, and Operations organizations
  • Other duties as assigned


The TOOLS you’ll bring with you:

  • A Bachelor's degree in a relevant field of study such as Manufacturing, Operations, Business Management, IT, or relevant work experience.
  • 7 or more years of relevant work experience in Manufacturing, Operations and/or Business Analysis.
  • 7 or more years of hands-on experience working on, ERP, MES, OEE, BI, other business applications.
  • Ability to take accountability and possesses a sense of urgency to design, build, and deliver solutions.
  • Success in leading multiple small to medium projects in various SDLCs (waterfall and agile) across a matrix organization.
  • Ability to manage multiple concurrent activities with time constraints
  • Self-Managed, Self-Starter, Team Player who is well organized and detail oriented
  • Strong professional written, verbal, analytical and interpersonal skills
  • Experience with implementing ERP functions for Manufacturing business units in Oracle
  • Experience with Microsoft Visio, Excel, Word, PowerPoint, and SQL


Other TOOLS we prefer you to have: 

  • ITIL Certification Preferred
  • Possess excellent time management, prioritization, and organizational skills.
  • Excellent interpersonal skills and ability to influence and organize; has a passion for teamwork and collaboration.
  • Results oriented with hands on approach.
  • Proficient in thinking logically, critically, and constructively about complex problems, clearly communicate findings of analysis, and recommend solutions that address expressed needs within the project.
  • Well versed in product and technical thinking and leading in a fast-paced environment that meet or exceed expressed needs.
  • Can gather and document complex cross-functional business requirements, process flows, and use-case scenarios.
  • Ability to lead recommendations, gain cross-functional alignment, and implement improvements for processes, documentation standards, procedures, and/or guidelines.
  • Can communicate across an organization, and synthesizing information for executive leadership.


We provide these great perks and benefits: 

  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • On-site wellness, fitness center, food, and coffee service
  • And many more, check out our benefits site HERE

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