Sr. IT Support Analyst

Remote Toronto, ON

Hours: 37.5

Line of Business: Technology Solutions


Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.


Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.


TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.


There's room to grow in all of it.


We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands-on support with production engineering approach for Global Equities Derivatives (BoR) with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases.


Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

  • Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
  • Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
  • Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
  • Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
  • Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
  • Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
  • Address application, cross-capability and cross-release issues.
  • Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
  • Assume incident management role (communicator, tracker, escalator, driver, etc.).
  • Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.
  • Use meaningful metrics to monitor environment performance.
  • Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
  • Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
  • Comply with both disaster and business recovery plans.
  • Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
  • Support business case development, RFI/RFP and SLAs with vendors.


Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

  • Undergraduate Degree or Technical Certificate.
  • 5-7 years relevant experience.
  • Solid financial understanding of common equity derivatives products and their life cycle, including Equity swap, Equity options, Equity linked notes, OTC products
  • Intermediate java script knowledge
  • Strong SQL scripting skills with  Oracle and MongoDB
  • Proficiency in Windows
  • Experience with trading application
  • Experience supporting trading systems and how trades flow front to back
  • Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity and data issues
  • Excellent debugging and analytic skills: ability to isolate root cause across infrastructure, application and database stacks
  • Experience with automation and scheduling tools – Python, Autosys, ITRS
  • Highly assertive communication skill with ability to multi-task


Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.


Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.


We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.


Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

 

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.


Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

 

Colleague Development 

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

 

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.


Interview Process 

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

 

Accommodation 

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.


We look forward to hearing from you!


Language Requirement: N/A.

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