Sr Director IT

Charlotte, NC

As a Senior Director IT – Commercial Processes here at Honeywell, you will lead CRM (Customer Relationship Management) and Sales IT strategy and ensure effective IT delivery for Commercial Excellence within Honeywell. Your technologies should make Honeywell’s Sellers, Sales Managers and Account Managers more effective.

You will be the primary interface for business leaders to define requirements and drive the execution of growth and productivity solutions enabled by existing and emerging information technology.

You will be a key member of the business leadership team, engaging in all aspects of running the business, specializing in using technology such as Salesforce, CPQ (Configure, Price and Quote) and PROS Pricing to fulfill business objectives. You will provide leadership in improving IT processes and in developing IT team capabilities.

You will report directly to our VP IT Commercial & Customer Experience, and you’ll work out of our Charlotte, NC location on a Hybrid work schedule.

KEY RESPONSIBILITIES

Develop and implement IT strategies that align with Honeywell's business goals and significantly contribute to business growth and profitability, particularly sales, pricing, marketing and CRM.
Ensure a strong emphasis on innovation, AI, and generative AI.
Lead digital transformation initiatives to enhance online sales channels and customer engagement.
Stay abreast of emerging technologies in AI and evaluate their potential application within Honeywell’s IT landscape.
Assure IT solutions for the business provide an exceptional user experience while being compliant and cyber-safe.
Demonstrate a deep understanding of critical business issues and requirements and recommend IT solutions that provide a competitive advantage.
Implement and manage advanced CRM systems to improve customer interactions and sales processes.
Develop strategies to leverage data analytics and CRM tools for sales optimization and targeted marketing.
Accountable for end-to-end Service/Platform including Customer Relationship Management (CRM), Sales Incentive Planning (SIP), and Leads Management
Develop and understand the end-to-end CRM architecture and dependencies
Lead, mentor, and develop a team of IT leaders.
Foster a culture of innovation, continuous improvement, and collaboration within the IT department and Honeywell business partners.
Work closely with senior management and other departments to identify and meet their IT needs.
Ensure effective communication and collaboration between IT and other business units.
Drive healthy SPI, CPI, and EVA metrics throughout project execution.
Assure IT solutions for the business provide an exceptional user experience while being compliant and cyber-safe.
Manage IT budget for sales, and CRM initiatives. Providing regular reports and updates to senior management on IT performance, challenges, and achievements.

BENEFITS OF WORKING FOR HONEYWELL

Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan & Matching
Career Growth
Professional Development

YOU MUST HAVE

Bachelor’s or Master’s degree in Information Technology, Computer Science, AI, or a related field
Minimum of 10 years of IT experience
Minimum 10 years of Salesforce (or equivalent) Applications experience in relation to development and operations
Experience leading sales, marketing, pricing and/or CRM projects
Minimum 5 years of project management experience
Experience as a people leader

WE VALUE

Agile experience
Leadership experience in two or more Information Technology, Engineering or Business functional areas
Excellent leadership communication and executive presence
Strong business acumen and ability to translate new technology into business value
Creation of a result-oriented Management Operating System
Effectively demonstrates the ability to deliver on complex situations or problems
Creative and collaborative problem-solving capability
Conveys specific, observable, and measurable expectations for each assignment
Driving "fast and right" results in a matrixed environment
Consistently makes timely decisions even in the face of complexity

Location: 855 S Mint St,Charlotte,North Carolina,28202,United States