Specialist, Retail Performance

New York, NY

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is looking for a Specialist, Retail Performance to join our Retail Transformation Team in New York. The Specialist, Retail Performance will act as a key business conduit between the boutique and home office teams.  S/he will develop analysis and insights into the boutiques’ business performance and drive strategic initiatives for the retail team.

What impact you can create at CHANEL:

  • Independently develop and maintain sales and service KPIs reporting that measures performance against strategies and objectives
  • Lead variable compensation calculation in partnership with P&O and Payroll  
  • Drive boutique expense forecasting, and coordinate process with manager, operations team, and Boutique Directors and Regionals
  • Provide financial support to Retail teams on their direct expenses, ensuring budgets are maintained. Identify under/over spending to plan
  • Own key strategic retail projects as defined by Manager and project manage across broad groups to execute retail initiatives
  • Represent the home office Retail Team in communications between to the field
  • Build relationships with Boutique teams

You are energized by:

  • Navigating complexity and supporting consistent transformation and change
  • Working cross functionally with various departments (Finance, P&O, Retail)
  • Using analytical skills to collaborate across teams and help build strategic business initiatives
  • Handling multiple distribution channels and understanding the dynamics of each: Retail, Full Lease, Lease Inventory

What you will bring to the team:

  • Strong analytical mindset and genuine sense of service
  • Detail oriented with organizational and problem-solving skills
  • Proficiency in Microsoft Office, including strong Excel and PowerPoint skills
  • Strong Communication and relationship building
  • PowerBI knowledge is a plus

Position Logistics:

  • Minimum of 3 years of relevant experience
  • Bachelors Degree required
  • Partially Remote: Role requires a minimum of three days in-person office presence at the designated NYC office

Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. 


The anticipated base salary range for this position is $60,700 through $93,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.

Benefits and Perks: 

  • Wellbeing resources include dedicated paid time off for wellbeing 2-week August Office Closure and a Wellbeing fund  
  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days  
  • 401K and other incentives  
  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Diversity and Inclusion:

  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

  • CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.


  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

  • We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time

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