Specialist IT Network Support
IT Network Support Specialist supports guest satisfaction by resolving advanced technical networking issues, including WAN and LANs, all connected network equipment, wireless connectivity, and restaurant internet connectivity. The individual will be able to identify, analyze, document, and develop technical solutions to advanced escalations and partner with the tier 1 support teams on those solutions.
WHAT YOU’LL DO
In addition to following and supporting Chipotle’s policies and procedures, principal accountabilities include, but are not limited to:
- Provide advanced technical support to all Chipotle IT users. Identify, analyze, and troubleshoot resolutions to unique, advanced, and persistent restaurant issues. Document, communicate, and validate solutions with end users
- Update network internet configurations as needed / requested.
- Monitor Restaurant Network Dashboard for Errors and disconnected sites.
- Assist in the smooth implementation of new applications and changes to the Restaurant Networks.
- Identify, create, write, and maintain documents for expert IT knowledge, as well as updating, reviewing, and coaching support agents.
- Enhance Production Acceptance process by ensuring resources (KB, tools, training) are available for T2 and T1 teams prior to new technology deployment. Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements
- Keeping up to date on trends and technological innovations.
WHAT YOU’LL BRING TO THE TABLE
- High School Diploma or GED required
- Bachelor’s degree in related field preferred
- 2-4 years of experience in Information Technology, preferably Network Support
- Network+ certification preferred
- Strong problem solving skills; analytical and conceptual thinking skills
- Networking Knowledge
- Ability to multi-task
- Strong Customer Service and organizational skills
- Ability to work independently and as part of a larger team
- Ability to communicate efficiently and effectively verbally and in writing to a diverse audience
- Ability to flex to the needs of a continuously changing business environment
- Ability to prioritize and manage workload effectively
- Schedule flexibility
- Knowledge of network protocols, OSI, and TCP
- Diagnosing and resolving a broad range of network-related technical problems
- Assist development and release teams with any and all tasks needed for Restaurant Network Support.
- Clear, concise, thorough and timely documentation of troubleshooting process and customer interactions.
- Ability to communicate technical issues and solutions clearly to a diverse customer base via multiple communication channels
- Knowledge sharing with peers and Tier 1 team
- Must be able to work a flexible shift, including evenings, weekends and holidays. Must be available for on-call support on a rotating basis.
CULTIVATING A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.