Specialist IT Network Support

Columbus, OH

IT Network Support Specialist supports guest satisfaction by resolving advanced technical networking issues, including WAN and LANs, all connected network equipment, wireless connectivity, and restaurant internet connectivity. The individual will be able to identify, analyze, document, and develop technical solutions to advanced escalations and partner with the tier 1 support teams on those solutions.

WHAT YOU’LL DO

In addition to following and supporting Chipotle’s policies and procedures, principal accountabilities include, but are not limited to:

Provide advanced technical support to all Chipotle IT users. Identify, analyze, and troubleshoot resolutions to unique, advanced, and persistent restaurant issues. Document, communicate, and validate solutions with end users
Update network internet configurations as needed / requested.
Monitor Restaurant Network Dashboard for Errors and disconnected sites.
Assist in the smooth implementation of new applications and changes to the Restaurant Networks.
Identify, create, write, and maintain documents for expert IT knowledge, as well as updating, reviewing, and coaching support agents.
Enhance Production Acceptance process by ensuring resources (KB, tools, training) are available for T2 and T1 teams prior to new technology deployment. Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements
Keeping up to date on trends and technological innovations.

WHAT YOU’LL BRING TO THE TABLE

High School Diploma or GED required
Bachelor’s degree in related field preferred
2-4 years of experience in Information Technology, preferably Network Support
Network+ certification preferred
Strong problem solving skills; analytical and conceptual thinking skills
Networking Knowledge
Ability to multi-task
Strong Customer Service and organizational skills
Ability to work independently and as part of a larger team
Ability to communicate efficiently and effectively verbally and in writing to a diverse audience
Ability to flex to the needs of a continuously changing business environment
Ability to prioritize and manage workload effectively
Schedule flexibility
Knowledge of network protocols, OSI, and TCP
Diagnosing and resolving a broad range of network-related technical problems
Assist development and release teams with any and all tasks needed for Restaurant Network Support.
Clear, concise, thorough and timely documentation of troubleshooting process and customer interactions.
Ability to communicate technical issues and solutions clearly to a diverse customer base via multiple communication channels
Knowledge sharing with peers and Tier 1 team
Must be able to work a flexible shift, including evenings, weekends and holidays. Must be available for on-call support on a rotating basis.

CULTIVATING A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.