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Solution Specialist

Chicago, IL

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.


Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.


What You'll Bring:

  • A minimum of 6+ years of experience in customer success or delivery operations.
  • Bachelor's degree from an accredited college or university.
  • Comfortable with the support of digital data and/or digital advertising with experience building client relationships and assisting in consultative solutioning.
  • Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously.
  • Excellent written and oral communication skills, including communicating with external clients and partner teams.
  • Being comfortable with ambiguity. Experience working in startups is a plus.
  • This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.


We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:

  • Logging activity and events when needed through TransUnion’s internal tools (such as SalesForce) accurately and on a regular basis.


Impact You'll Make:

In the 1st 90 days, you will:

  • Take part in our Solutions University training process to better understand TransUnion's client base. This will include shadowing client interactions as well.
  • Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients.
  • You will report directly to the Senior Manager of Strategic Planning.


The day-to day responsibilities of the role include:

  • Documenting and gathering product requirements to support of client onboarding and integration of TransUnion solutions with partners and clients.
  • Assisting with defining the best solutions for customers based on their requirements.
  • Once the client contract is signed, you will work with market-facing teams. You will also be responsible for client onboarding and integration activities.
  • Managing timely and in-scope execution of deliverables.
  • Being the voice of the customer with internal teams: gathering and prioritizing customer product feedback and sharing with the relevant internal teams to ensure it’s utilized.
  • Being the subject matter expert for both clients and internal partners on TransUnion Marketing Solutions products.
  • Supporting sales teams in ensuring your clients are billed accurately and in a timely manner.


Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 


We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

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