Software Engineer, Support

At Slab, we believe that knowledge is the foundation of any organization's success. When a team's collective knowledge is accessible, that team's potential is limitless.

That's why we're making the workplace a source of learning and purpose through knowledge-sharing. Our product helps teams easily create, organize, and discover knowledge across the entire company, from non-technical to tech-savvy. Thousands of customers rely on Slab across their entire workforces, including Asana, Benchling, and Fivetran.

We strive to provide our customers with the best experience possible, both in the product and beyond. One way we do this is by delivering potential and current customers with high-quality engineering support. As the first-ever person in this role, you will help build out our engineering support function by working closely with our customers and our engineering team. There is tremendous potential for you to make an impact, shaping both your role and the company itself.

Responsibilities

• Set up our new customers for success by maintaining our content migration tools
• Help our customers achieve their goals through mass data manipulation
• Improve our product quality by investigating and fixing product issues
• Provide technical advice to our most valuable customers directly
• Foster and grow the Quill open source project by managing issues

Sounds Like You?

• You have very strong technical problem-solving skills. You are a good listener, and you can distill true problems from customer descriptions. You can pinpoint the root cause with minimal customer involvement and provide reasonable workarounds after troubleshooting.
• You are deeply empathic for customer needs. You go for the extra mile when helping others. You can accurately answer their questions while setting the right expectations.
• You have a strong engineering background. You are proficient with HTML/CSS/JavaScript, and you have advanced knowledge regarding web technology.
• You can accurately, safely, and effectively perform manual data operations and write scripts for automation. You are proficient with SQL.
• You are passionate and curious about Slab's product. You dig deep into the software you use and understand all functionalities it offers.
• You can accurately, safely, and effectively perform manual data operations and write scripts for automation.
• You are organized, self-managed, and self-motivated. You thrive on prioritizing and executing with minimal oversight.

What We Value

• Stay lean - We strive for the greatest possible impact with the fewest number of employees. We empower our teammates with the most leveraged tools and efficient processes.
• Default to open - We encourage and nurture open exchanges of knowledge and ideas — while acting with respect and regard for each other.
• Think rigorously - We act and execute after careful thought and examination of known information, while acknowledging the risks we accept in its absence.
• Say no - We aim to deliver exceptionally high value in a small set of focus areas. We willingly abstain from good ideas to give only the most promising paths the attention they deserve.
• The best prevails - Whether an idea or an individual, the best will rise to the top at Slab. Ideas we pursue can come from anywhere, and individuals gain responsibilities due to outperformance.
• Global optimization - We believe that our mission — to make the workplace a source of learning and purpose — is the ultimate priority, above any single project, team, or individual.

Technologies We Use

• TypeScript + JavaScript + Sass + React
• GraphQL + Apollo + Absinthe
• Phoenix + Elixir
• Postgres
• Docker + Kubernetes
• Google Compute Platform

Benefits

• Full medical, dental, and vision insurance
• Wellness & remote work stipends
• $5k workspace setup, renewed biannually
• 7-year options exercise window