Software Engineer

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

The Software Engineer invests in the future of Southwest’s People by supporting the Customer360 Team on a Salesforce application that provides a 360-degree view of a Customer and their Southwest journey. Throughout their work, they’ll design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards.

In addition, they’llrespond to production problems and implement immediate resolution efforts across technology areas. The Software Engineer is a self-starter who’s a strong communicator with an analytical mindset. They’re eager to join this high-performing, Fun-LUVing, and driven Team to help drive the future of Southwest. 

Additional details: 

• This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming. 
• U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Responsibilities

• Apply knowledge and skills of software development and testing effectively to solve a range of problems
• Work alongside other engineers on the team to elevate technology and consistently apply best practices
• Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
• Document each aspect of a system or application as a reference for future upgrades and maintenance
• Determine and assess the needs of the user and then create software to meet the requirements
• Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
• Work in an agile environment to deliver high-quality software
• Prepare and install solutions by determining and designing system specifications, standards, and programming
• Mentor junior members on the team
• Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
• Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
• Intermediate knowledge of at least one required programming language
• Ability to partner, communicate, and negotiate with various Technology or partner Teams
• Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
• Ability to mentor others to do the same
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences Experience with greenfield, enhancement, and break/fix development (to include configuration activities, visual force pages, apex classes, apex triggers, etc.) in Salesforce
• Experience in Service Cloud is required
• Extensive experience with Lightning Web Components development, Apex development, and Service Cloud is required; prior Java experience is preferred
• Experience with Salesforce API integration for applications residing on various platforms 
• Experience with new development and/or enhancements with Java programming, JavaScript, JSON
• Experience using DevOps tools, specifically GIT and SalesforceDX (others include Jenkins, SonarCube, etc)
• Experience with Community Cloud 
• Experience developing and deploying mobile apps on Salesforce1 is considered a plus

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree or equivalent work experience; BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training

Experience

• Required: Intermediate-level experience, fully functioning broad knowledge in software engineering

Licensing/Certification

• Salesforce Platform Developer I (required)
• Salesforce JavaScript Developer I (preferred)
• Salesforce Platform App Builder (preferred)

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

• Competitive market salary from $112,950 per year to $125,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
• Pay amount does not guarantee employment for any particular period of time.
• 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
• ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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