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Social Media Manager

Indianapolis, IN +1

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. 


We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.


We are looking for a Social Media Manager to join our Demand Generation team.  


Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.


As a champion for the role awareness efforts can play in driving business impact, the Social Media Manager will be responsible for executing the company’s global social media strategy, working across our corporate channels, and bridging internal structures to tell a cohesive story that reinforces the power of delivering empathetic, personalized customer experiences at scale.


The ideal applicant will possess strong knowledge of (and passion for) the social media landscape and the potential social has to drive impact. This role will be instrumental in increasing our social media presence through owned, earned, and paid efforts to elevate brand awareness among customers and prospects.  

  

KEY RESPONSIBILITIES  

  • Post social media content and manage channels day-to-day including LinkedIn, X, Instagram, Facebook, YouTube, and more.
  • Manage social media programs from concept to creative development to execution, and ensure output is suited for the audience, platform, and message. 
  • Contribute to and build on social media strategies that drive community growth and engagement. 
  • Analyze engagement data and draw actionable insights to increase performance and identify opportunities for growth. 
  • Identify opportunities to build relationships with influencers and thought leaders to amplify key messages.  
  • Support and champion employee advocacy efforts – leading for additional social engagement from the employee audience.  
  • Stay up to date with the latest social media best practices, technologies, and trends -- within and beyond the B2B space  

  

QUALIFICATIONS  

  • 5+ years of relevant work experience  
  • Deep experience with social media management platforms and social listening tools 
  • Experience writing snappy, eye-catching post copy, headlines, video scripts, etc. 
  • Excellent communication skills and comfort with presenting to cross-functional teams  
  • Experience analyzing social engagement metrics
  • Ability to manage multiple projects simultaneously 
  • Ability to prioritize and adapt to change in stride  
  • Influencer marketing is preferred. Technology experience is a plus. Neither are deal-breakers. 
  • A positive attitude and growth mindset are critical. 
  • Willingness to travel to key events – up to 10%. 


NOTE: Serious applicants should be prepared to provide a portfolio or clips of their previous work. 

 

ABOUT THE CANDIDATE  

You understand that social can find its way to an audience at any time: mid-scroll or with search intent. You are curious and motivated by problem-solving. You understand the differences in B2B objectives but bring a B2C point of view to the table – after all, customers are people, too.   


Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  


$65,350.00 - $128,150.00


Benefits:

  • Medical, Dental, and Vision Insurance. 
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments


More details about our company benefits can be found at the following link: https://mygenesysbenefits.com


If a Genesys employee referred you, please use the link they sent you to apply.


About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale.


With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.


This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.


Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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