Social Media Manager

Atlanta, GA

Do you have a passion for social media? Are you motivated to deliver unforgettable marketing campaigns in a fast-paced, innovative environment? Are you a well-organized, strategic storyteller who enjoys collaborating with others? You could be the perfect match for the Social Media Marketing position at Voya.


In this role, you will be responsible for publishing, moderation, real-time engagement and reporting across Voya’s Enterprise social media channels. You will also work closely with our agency partners and internal business stakeholders to help execute on Voya’s Social Media marketing strategies. You will leverage a social media management tool and use social listening to develop and distribute communications that turn social data into insights that inform future marketing strategies and business decisions.


Profile Responsibilities:

  • Serve as community manager on Voya’s social channels including Facebook, Twitter, Instagram, YouTube, LinkedIn, and more
  • Publish a robust calendar of social media content across a wide range of social channels
  • Execute real-time brand social communications with customers, fans, followers, advocates and social media influencers
  • Develop real-time content strategies in response to engagement opportunities found through social listening
  • Categorize ongoing Social engagements for strategic reporting & surface metrics and insights garnered from ongoing engagement monitoring for the sake of making marketing strategy recommendations
  • Assist Director Social in development and production of creative assets to support Voya Social activations
  • Manage and direct advertising, media, and creative agency partners for assigned Social projects from brief through in-market execution
  • Work with internal business stakeholders to help them execute their Social Media strategies including acting as a liaison between them and our external agency partners
  • Lead development of all internal and partner communications related to Social advertising and media initiatives , ensuring relevant assets are shared across the enterprise
  • Provide learning’s & best practices from Brand Social campaigns to the business units to quickly adopt into their future campaigns
  • Manage reporting of program metrics with media agencies, ensuring tracking is in place prior to launch to effectively capture results related to objectives and providing analysis with insights /learning for senior management including:
  • Social creative effectiveness and provide real-time course correction feedback when necessary
  • Campaign paid/organic results
  • Effect on brand awareness & business objectives


Knowledge & Experience:

  • Bachelor’s degree in marketing, advertising, business management or related field.
  • 4-6  years  progressive experience either working at or managing creative and media agencies
  • At least 2 years of experience managing social media platforms and/or social media listening, publishing & monitoring technology
  • Excellent written and verbal communication skills
  • Ability to prioritize and balance multiple projects simultaneously
  • Proven ability to analyze data and effectively communicate insights
  • Demonstrated capability to translate marketing strategy to tactical execution
  • Must be passionate about quickly-evolving Social Media environment
  • Excellent project management and organizational skills
  • Demonstrated ability to partner with cross-functional teams
  • Results driven, proactive & able to work autonomously 
  • Ability to work in a fast-paced environment 
  • Detailed oriented
  • Problem solving attitude 
  • Comfort and confidence presenting programs and results to C-level manager


Colorado Residents Only: The salary range for Colorado residents is Insert Market Low to Market High  89,000-133,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to the base salary, Voya offers incentive opportunities based on each role to reward achievement of annual performance objectives. A list of additional benefits can be found on our job posting and also on our Voya career page. All benefits are subject to eligibility requirements.


Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.


What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan – with generous company matching contributions (up to 6%)
  • Voya Retirement Plan – employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year


Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.


Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.


Reasonable Accommodations

We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

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