Social Media Associate

Miami, FL

Papa’s mission is to support families throughout the aging journey. Every day 11,000 people in the United States turn 65. Loneliness is a disease and Social Determinants of Health have huge impacts on people’s lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families. Backed by amazing partners, Papa has raised over $90M in funding. Our investors include Tiger Global Management, Canaan, Comcast Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), YCombinator, Operator Partners, and Magnify Ventures. Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business. Papa is looking for an enthusiastic, customer-centric Social Media Associate to join our rapidly growing team. As a Social Media Associate, you will be the liaison between Papa and its digital audience acting as the voice, tone, and moderator of the brand through community support and digital engagement to build brand presence and trust. In addition to contributing to Papa’s Social media community (via Facebook, LinkedIn, Twitter, Instagram and other relevant platforms), you will serve as the initial point of contact for current and potential Pals. In essence, you will provide the initial brand impression to our community. By providing timely, relevant, and engaging content and responses, you will directly contribute to Papa’s growth effectiveness.

Responsibilities:

Create engaging text, image and video content for social media that promotes audience interaction and encourages participation.
Monitor all public-facing channels, including Social media and review sites.
Respond to comments and queries on all channels in a timely manner.
Provide excellent customer service with a high attention to detail in writing/editing.
Deescalate situations involving dissatisfied Pals or members by offering assistance and support.
Escalate complaints through the relevant channels and follow up as needed to ensure resolution.
Monitor, respond and report on feedback and online reviews.

Experience:

1-2 years of social media experienceHigh degree of empathy for customers (our Pals, and Members)
Very strong written communication skills
Strong customer-service orientation & problem-solving skills
Strong attention to detail and accuracy

Salary & Benefits:

Market competitive salary
Health Care, Vision, Dental
PTO + paid holidays
401K + matching