Senior Vice President, Franchise Operations

Boca Raton, FL

The Senior Vice President of Franchise Operations is responsible for supporting franchisees through effective execution of brand standards and operating initiatives. The role requires a hands-on and collaborative approach to delivering franchise systems, programs and communications that ensure operational excellence across our 1500+ studios. Success will be achieving an optimized member, franchisee and employee experience, measured by profitable franchise units that consistently achieve same store sales growth, industry-leading member and franchisee satisfaction (NPS), increased member retention and compliance with global brand standards. This position is a key partner with Field Operations and Field Leadership. 

 

ESSENTIAL JOB FUNCTIONS

  • Develop strategies to improve and drive excellence in all aspects of system operations, in accordance with Orangetheory values and brand standards
  • Create operating plans (including support tools, systems, processes and communications plans) to ensure global execution of brand standards and performance against key KPIs
  • Partner with executives and teams across all functions, with accountability for operations projects & systems, and studio adoption & excellence in the achievement of strategic imperatives 
  • Champion a customer-centric approach, identifying and acting upon opportunities to improve the member studio experience
  • Establish relationships with the global network to ensure deep understanding of needs and opportunities across Studio Employee, Franchisee, Multi-Unit Owner and AR populations. Champion the ‘voice of the studio’ across all functions ensuring the employee and franchisee experience is represented 
  • Serve as a key point of contact and establish a regular cadence of consultation and feedback with the Franchise Advisory Council Operations Sub-Committee
  • Build a new Network Communications function within the Operations team. Establish a strategic approach to franchisee communications that ensures a holistic approach across the organization that is consistent, impactful and measurable
  • Develop a calendar of operational needs and document the playbook for excellence in execution and network partnership across all recurring programs
  • Assist in developing strategies and implementation plans to improve and manage compliance and optimize performance in all aspects of system operations
  • Promote a team environment, providing coaching, feedback and continuous learning opportunities to develop and grow your team. Hold yourself and your team accountable for responsibilities and results
  • Maintains knowledge of emerging technologies and trends in operations management


REQUIRED EDUCATION/EXPERIENCE

  • 10+ years leadership experience in a franchised or multi-unit environment, including at least three years in senior management
  • Demonstrated ability to successfully lead, motivate, hold accountable and positively influence franchise partners to achieve targeted financial and operational results
  • Strong financial acumen with the ability to articulate specific contributions that have resulted in financial success or growth
  • Project Management leadership, with demonstrated ability to lead implementation of complex, long term projects and programs. Considered an expert in the discipline of Project Management and can recommend best-in-class practices and tools and influence adoption across the organization
  • Strong ability to organize effectively, delegate responsibility, solve problems and communicate clearly
  • Demonstrated ability to build, develop and lead high performing teams


SUPERVISORY REQUIREMENTS

This position manages other managers of people

 

TRAVEL

Some travel may be required for this position


Why Join Orangetheory Corporate?

We offer a competitive salary along with exceptional benefits such as:

  • Free workouts at corporate studios
  • Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
  • Employer Paid Benefits: Long-Term Disability and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Parental Leave Pay
  • State-of-the-Art Wellness Center at Corporate Headquarters
  • 401k Plan with Employer Contribution
  • Team Building, Employee Engagement activities and so much more


Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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