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Senior Technical Analyst

Montréal, QC

We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.


OUR MISSION

Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the imagination and surprise spectators! Innovation and creativity are at the heart of our shows and will continue to transcend our upcoming productions around the world.


Today, we have a place for those who have a marked taste for thinking up exceptional products, for ensuring the smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and develop practices unique to Cirque du Soleil!


So don't wait any longer and join the Cirque adventure! You will meet ambitious people and people passionate about the world of entertainment!


YOUR MISSION

As a guru of IT, you will Report to the IT Manager for Touring Shows and Productions, based at International headquarters in Montreal while travelling between 25%-75% for up to 3 months at a time.  

 

Your responsibilities will entail: 

  • Support touring shows and production teams with incidents, requests and IT requirements;
  • Travel to touring show and production locations when needed;
  • Coordinate requirements for shows and productions with Cirque internal teams;
  • Install and configure workstations;
  • Implement and support the network;
  • Ensure proper functionality and availability of the server environments;
  • Manage and support printers;
  • In the case of large-scale problems, act as liaison with Cirque's IT teams and service providers;
  • Help diagnose and troubleshoot software issues;
  • Coordination and ordering of telecom circuits for remote sites and tour shows;
  • Help ensure that corporate policies regarding information technologies are applied; 
  • Create and maintain documentation for tools and solutions provided;
  • Participate in 24/7 on-call support rotation for major incidents.


YOUR UNIQUE EXPERTISE

  • College-level diploma in IT or a related field;
  • At least five years’ relevant experience, preferably in a touring environment;
  • Must be able to travel without exceptions or limitations;
  • Marked interest in customer service, with “show must go on mentality”;
  • This position is not limited to working in front of a computer, the applicant must be physically capable of completing setups and teardowns in various weather conditions, including moving road cases and preparing equipment for shipping;
  • Flexibility and patience with clients, tolerance for high stress situations and good team spirit; natural aptitude to being the “go to guy/girl in a team”;
  • Absolute proficiency with Microsoft Windows 10, Microsoft Office 365, Azure, Skype & Teams;
  • Hardware support experience (Servers, laptops, printers and peripherals);
  • Hands on experience making and running network cabling (copper and fiber); 
  • Knowledge of Microsoft server environments, and components (AD, OU’s, SCCM…);
  • Knowledge of Meraki and Cisco firewalls, routers, switches and access points (Network administration, VLAN and port modification, SSID, DHCP, TCP/IP….);
  • Practical knowledge in machine virtualization;
  • FortiClient VPN;
  • Service Now ticketing system familiarity;
  • Knowledge of cellular phone plans and basic cellular support;
  • Mac IOS experience is an asset;
  • POS support experience is an asset;
  • Fluency in English, spoken and written, essential; fluency in French an asset;
  • Solid communication skills;
  • Ability to quickly adapt to unexpected situations, variable schedules and tight deadlines.


To keep pace with the creation, production and distribution of our products, our employer proposal is unique. 


HERE IS AN OVERVIEW

  • An inclusive hybrid work mode based on team experience and flexible working hours
  • Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use
  • A culture focused on the development of fair practices and unifying events
  • Professional growth focused on high quality projects to propel your career
  • A group insurance program, RRSPs and other benefits that we will be happy to present to you
  • Personalized support adapted to your professional ambitions: training program, regular check-ins, inter-team contribution.


Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.

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