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Senior Strategic Operations Manager

Toronto, ON

Grocery and Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com.


As a Sr. Strategic Operations Manager, you will be directly responsible a specific portion of the Grocery and Retail business and contribute to our efforts to improve the experience and growth across grocery, convenience, and alcohol, ensuring a quality and reliable experience for consumers, merchants and/or earners - all implementing tools & processes making our business operations more efficient.


You will work cross-functionally with other teams (i.e. Support, Operations, Sales, Product, Marketing, Legal) to lead high impact initiatives that can scale new lines of business across the US & Canada while offering ownership and autonomy over your work as we exponentially grow this new arm of the Uber Eats business.


What You'll Do:

  • Strategy: Build business plans to operate optimally, making our Grocery and Retail business efficient and the experience better for end users
  • Data analysis: Design, execute, and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' success
  • Experiment: Perform analysis and experiments to find growth opportunities for the Grocery and Retail business
  • Be voice of the customer internally: Be the eyes and ears to our product team for the features that we need for next year’s big bets, helping to prioritize future application changes and launch new product features as we go to market
  • Stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Operations, Product, Marketing, Account Management, Policy, Communications, and Legal while driving accountability to ensure deadlines are met
  • Project management: Identify, plan, and implement projects backed by root cause analyses to improve our existing processes and policies for consumers, merchants and/or earners


Basic Qualifications:

  • 4+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
  • Advanced Excel/Google Sheets proficiency


Preferred Qualifications:

  • Bachelors degree, or equivalent work experience
  • Foundational to advanced SQL proficiency, or experience working with a similar program
  • Ability to thrive in a fast-paced and ambiguous environment
  • Experience problem solving and proposing unique solutions to complex issues
  • Strong experience building and executing complex processes
  • Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
  • Strong collaboration and stakeholder management skills - building deep, trust-based relationships with territory and cross functional teams
  • Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions


For Canada-based roles: The base salary range for this role is CAD$111,000 per year - CAD$123,500 per year.


You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.


Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

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