Senior Risk Manager - Regional Client Support

San Francisco, CA

Responsibilities

In a fast pace and dynamic environment, payment technology is accelerating commerce amplifying the need to continually monitor for risk fraud and the latest threats to support organizations’ shift to digital commerce. The North America (NA) Risk Team delivers best-in-class payment risk insights and strategies to drive optimal performance across issuers, acquirers, fintechs, processors and merchants. Leveraging curated analysis, business intelligence and extensive risk management expertise, the NA Risk Team architects unparalleled fraud management and risk mitigation strategies to support the strong and secure growth of payment digitization.

The Senior Manager will play an vital role in executing North America’s (NA) risk engagement strategy by providing segment lead support with a primary focus of: 1) delivering strategic guidance to reduce fraud exposure and mitigate emerging risk; 2) performing portfolio analysis to strengthen risk reduction measures, improve authorizations and optimize fraud performance metrics; 3) partnering with cross functional teams to monitor market dynamics and identify proactive risk engagement opportunities; 4) participating in quarterly risk reviews leveraging benchmark reports to influence decision making; and 5) executing education and awareness campaigns through delivery of compelling presentations and speaking engagements.

The candidate employs a client-centric mindset with the unique ability to balance risk objectively while supporting the acceleration of digital commerce and new payment flows. The payment professional is fluent in payments and thrives in a dynamic environment, employing intellectual curiosity to grasp complex risk concepts and devising stellar resolutions that abate risk and deter fraud.

As a risk expert, s/he will collaborate with NA Risk team members, client account executives, data scientists and product leaders to deliver innovative risk strategies, fraud reduction opportunities and payment system intelligence. The position operates in a highly matrixed environment with time-sensitive deadlines necessitating the need to employ rapid response measures to control risk. This role will principally focus on regional and fintech clients from a risk and fraud perspective and will report directly to the Vice President of Client Risk Engagements.

Essential Functions:

Partner with segment leads and leverage a suite of risk programs, analytics, payment intelligence and capabilities to deliver curated processor insights.
Translate actionable fraud intelligence into tactical strategies that incentivize adoption of solutions that eradicate risk, minimize fraud, and promote growth of digital payments.
Differentiate Visa’s vast expertise through delivery of risk-based market insights that combine unparalleled quantitative and qualitative fraud analysis.
Empower clients with robust analytics e.g., transaction code (TC 40) analysis inclusive of recommendations to drive Card-Not-Present (CNP) authentication in support of fraud reduction.
Monitor ecosystem risk across multiple dimensions and formulate case studies to highlight payment system threats and countermeasures to preserve growth and diminish risk.
Coordinate execution of risk engagement strategy working cross-functionally with Product, Acceptance, Sales and Client Services to achieve scorecard goals as part of US country plans.
Cultivate and manage relationships with clients to ensure adherence to Visa’s standard of excellence while also maintaining a relentless focus on delivering value-added risk services.
Lead ad-hoc projects in support of overall risk and corporate initiatives.

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
5+ years of relevant experience in payments industry, preferably overseeing payment processing, financial crimes, or risk management consulting experience.
Superior written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action.
Impeccable managerial, interpersonal and presentation skills with the ability to influence internally and externally.
Demonstrated thought leadership and the aptitude to think creatively and identify new ways to approach common problems.
Ability to prioritize projects to meet timelines efficiently, adapt to changes in priorities quickly and manage multiple initiatives simultaneously.
Capable of working independently while also being team oriented, collaborative, diplomatic and flexible.
Ability to keep pace with demands of business by predicting problems, proffering proper solutions, and exhibiting leadership to effectively implement change.
Strong business acumen with keen emphasis on payment processing knowledge and advance understanding of risk and fraud methodologies.
Shrewd negotiator that gracefully challenges the status-quo while concurrently removing barriers to progress change.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.