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Senior Revenue Operations Analyst

Remote (Canada)

Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.


We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.


This role will support the Head of Revenue Operations and participate across a wide range of operational initiatives with Sales, Customer Success, Finance, Data Science, and Partnerships. As a member of the Figment GTM Team, the Senior Revenue Operations Analyst will drive the success of our revenue-generating strategies through effective management of technology, processes, and data.


Responsibilities

  • Manage and enrich data across the go-to-market stack, particularly in Salesforce, Pardot, data enrichment and BI tools.
  • Proactively recognize, design, and implement CRM improvements
  • Own all Salesforce system configurations (fields, workflows, point-to-point integrations) as well as manage deliverables with our outsourced Salesforce Administration team
  • Provide internal sales support with timely responses
  • Maintain end user documentation for tech stack, compensation policies, and sales process; help enforce compliance at all levels
  • Identify internal speed bumps and blockers. Automate where possible
  • Ensure that accurate and complete information is captured in go-to-market systems by all teams


Revenue Analyst / Reporting

  • Create and maintain critical reports to track key performance indicators (KPIs)
  • "Provide sales team and leadership with ongoing analysis to inform GTM decision-making and bring transparency to the performance of the business"
  • Ad Hoc reporting for GTM teams as requested


Compensation

  • Own process for quarterly sales commission and MBO compensation plans
  • Support quarterly quota setting processes; accurately communicate target achievement in a timely manner
  • Quickly solve discrepancies and other errors while helping develop long-term solutions to scale
  • Work cross-functionally with key stakeholders to improve internal processes and ensure consistency with business needs


Qualifications

  • 5+ years of direct experience in Revenue Operations or related roles such as Sales Operations, Salesforce Administration, Customer Success Operations, etc.
  • Intermediate to Advanced skills with Salesforce (i.e., process builder, flows, custom reporting, dynamic filtering and dashboard creation) required. Demonstrated by either :
  • https://trailhead.salesforce.com/ certification (Mountaineer or higher)
  • SFDC Administrator certification
  • Live assessment
  • Advanced proficiency in Excel/Google sheets; experience working with unstructured data and translating data into workable models (Tableau, Sigma, SQL and Snowflake experience a plus)
  • Analytical and problem solving skills: Capable of diving deep into datasets and drawing actionable insights with reports and visualizations
  • Communication: Able to proactively and succinctly express findings and why they are important to the business
  • Desire to be a subject matter expert with ownership of GTM operations processes
  • Excellent organizational, task and time management skills
  • A natural problem-solver who seeks out creative solutions using process + technology
  • An understanding of financial markets and/or digital assets a significant plus
  • North America preferred


One of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.


Base Salary: The CAD base salary range for this position is CAD $100,000 - $125,000. The US base salary range for this position is USD $100,000 - $125,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.


Benefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.

  • 100% remote-first environment, with co-working spaces in our employee “hubs” across the globe for those who enjoy a hybrid model
  • 4 weeks of PTO that kick in day one, with an additional 1 week of flex days
  • Extended company-paid health benefits that kick in day one
  • Best in class parental leave and flexible arrangements 
  • A home office stipend to create a space that you enjoy working in
  • Monthly Wifi reimbursement
  • A yearly Learning & Development budget
  • 401K (US) or RRSP match (Canada)
  • Stock Options in the company
  • Competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often
  • For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment
  • Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!
  • A culture of honesty, professionalism and risk taking in a high-growth environment

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