Senior Product Designer

Are you a passionate and accomplished product designer who is driven to deliver an amazing experience for your user? Can you dive deep into data and analytics to glean insights that help you make better design decisions? Do you constantly look for new things to learn in order to grow as a designer? You’re looking for the opportunity to work with amazing people, do meaningful work, and take on big challenges—and you’ll find all of that at Thinkific!

As a Senior Product Designer at Thinkific, you’ll be a key member of our Design team and contribute to the continued growth, innovation, and improvement of our world-class learning platform. You’ll focus on the customer experience and use your design skills to learn from our customers, create compelling visual interfaces, and champion an experience that drives success for Thinkific course creators and their students. You will own and drive projects independently, with the opportunity to collaborate closely with the design team and other teams within the company. In this role, you’ll be in the unique position to help both uncover and deliver on opportunities that drive customer and business value!

In this role, you will:

Work with product managers and engineers to deliver high-quality results on time while confidently owning “how” we deliver an excellent customer experience
Move through problem statements, napkin sketches, and rapid prototypes to high fidelity design specs in a timely manner without sacrificing quality
Influence design direction based on quantitative and qualitative research techniques
Facilitate design workshops for cross-functional teams
Use analytics and data as a decision-making tool and use them as success metrics
Work within an established design system, while bringing your unique insights and perspective to challenge the status quo when needed
Advocate for the customer experience while considering and balancing differing opinions, especially when deadlines are looming
Keep an eye on the big picture—the impact of a feature on our overall product or a step within our process—with the desire to make things better
Inspire others by bringing a high degree of curiosity, creative energy, and customer empathy
Participate in passionate and respectful debates in a collaborative and inclusive environment

To be successful in this role, you must:

Share a strong portfolio of design work that clearly articulates your role in each project and shows your ability to apply critical thought to your work
Have 5+ years specifically in a product design role, with at least 1-2 of those years at a senior level
Demonstrate expert level experience with low-fi to hi-fi design processes
Show experience in qualitative and quantitative user research techniques and the ability to leverage data to both make and measure decisions
Be able to design within constraints, including a variety of screen sizes
Show a willingness and ability to Learn and Grow — you believe continuous learning is important in an ever-changing industry
Display genuine curiosity and a willingness to challenge yourself (and others) to do great work
Have experience working with various stakeholders and teams including product, support, marketing, and engineering
Possess excellent verbal and written communication skills that enable you to host design critiques and pitch your work to stakeholders
Have a sense of humour—something had to be last on the list, but it’s as important as the criteria!

You might be the person we’re looking for if you:

Are eager to learn and grow—you’ve likely attended post-secondary education, continue to seek opportunities to level up your skills or have equivalent professional experience in a similar role
Have experience planning and setting up user research programs and synthesizing research at scale
Are familiar with mobile app experiences and have designed them previously
Possess a fundamental understanding of HTML, CSS, and Javascript and can work with engineers effectively
Have conducted a heuristic evaluation on existing interfaces

Bonus points if you have:

A strong desire to delve into information architecture, labeling and content hierarchy
Interest in writing copy that is designed to improve customer experiences