Senior Product Design Manager

Remote New York, NY

Who We Are

Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

As a Senior Product Design Manager at Ro, you will manage a team of product designers responsible for defining patient-facing experiences for our core product verticals (Ro Man, Body, Derm, and Fertility). In addition to being accountable for the growth and development of your product design team, you’ll be responsible for driving the overall design quality of your team's day-to-day design work - ensuring alignment between our business objective, our brand voice, and our patient’s expectations.

What You’ll Do:

Manage a team of ~4-5 Product Designers across Ro’s Core Product Verticals - Ro Man, Body, Derm, and Fertility
Ensure that your team is producing and delivering high-quality, user-centric product design that is considerate of structure (information architecture, interactivity), appearance (UI, visual design) and voice (tone, copy)
Push your team to embrace standards, while challenging assumptions and deepening hypothesis-driven design thinking
Facilitate a productive design workflow week by week - running design critiques, weekly goal setting, ad-hoc workshops, and design jams
Inspire and empower individual designers to learn and grow to reach their full potential
Work through all aspects of design from research, ideation, UX architecture, flows, and interactions to wireframes, testing, and polished visual design with your team
Collaborate with other managers to create a cohesive and collaborative environment across domains

What You’ll Bring:

5+ years of experience managing effective teams of Product Designers and similar design roles
Systems thinking - Experience working with design systems and an ability to coach a team of designers on when and how to utilize and evolve components
Design chops - A background in visual and interaction design and/or a strong sense of structure, hierarchy and balance
Mentorship & coaching - you're adept at giving and receiving feedback that improves design outcomes and fosters learning. You are obsessed with creating the right circumstances and conditions for design to deliver value, and for individuals to create meaningful, career-defining work.
Leadership & collaboration - As a leader, you deploy your team in a way that shares decision-making, encourages ownership and autonomy, and drives engagement. You recognize great design work and inspire others to achieve higher levels of excellence
Creative problem solving - A deep understanding of user-centric problem-solving, design thinking and full cycle product development. Your knowledge is rooted in experience as an expert practitioner of multiple design disciplines, which may include: service design, user experience design, interaction design, information architecture, user interface design, visual design, research, and others
Human-centricity - Empathy for our patients, as well as teammates and internal users of our products (e.g in-house healthcare professionals & care team members)
Experience in the healthcare field is not required, though a strong growth and systems mindset is

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, fitness, and physical therapy

The target base salary for this position ranges from $194,200 - $231,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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