Senior Operations Manager

New York, NY

New York Hilton Midtown It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets and travel in and around the city. 

It's a fantastic time to join Hilton! Great Place to Work and Fortune named Hilton the #1 Best Big Companies to work for in 2021! Be a part of our team at the Hilton Midtown as Sr. Operations Manager

What will I be doing?

This role manages Front Office (primary) and Housekeeping (secondary) operations to ensure profitability, control costs and quality standards and result in total guest satisfaction. Specifically: 

  • Provides leadership, organization, instruction and guidance to Front Office and Housekeeping staff, ensuring quality service is provided.
  • Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
  • Ensures completion of daily objectives while maintaining Hilton's Brand Standards of cleanliness and guest satisfaction.
  • Encourages a team spirit amongst staff members with leadership and guidance.
  • Assigns and instructs Guest Service, Front Office, Reservations, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement.
  • Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.
  • Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
  • Provides coaching and counseling of Team Members and conducts performance reviews when needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

Meaningful Benefits for Your Career and Well Being

Hilton Supports the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:

  • Competitive Salary
  • Best-In-Class PTO (paid time off)
  • Employee Assistance Programs
  • Health and Welfare Benefit Plans
  • 401(k) + match
  • Employee Stock Purchase Plan
  • Go Hilton - Team Member Travel Discounts



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