Senior Manager, Legal Operations

New York, NY

PayPal is one of the leading global payments companies in the world. Initially conceived and designed for web payments, PayPal’s mobile and point of sale solutions have altered the payments landscape by blurring the lines between ecommerce and traditional brick and mortar commerce. PayPal’s innovative technology and approaches to payments, coupled with an increasingly complex and demanding legal and regulatory environment, provide robust career opportunities for attorneys motivated and driven by creative clients and a fast paced, cutting edge culture.

PayPal is seeking a high caliber, experienced and energetic professional to join our Legal Operations team. The Legal Operations team enables the legal department to serve their clients more effectively by providing strategic planning, financial management, project management, process optimization, outside counsel management and technology expertise that allows our legal team to focus on providing sought-after legal advice.  This is an exciting opportunity to engage in a variety of cross-functional programs, initiatives, and processes – driving for innovative, simplistic, and scalable solutions that will benefit our legal community and the clients we serve. We are seeking a proven initiator and relationship-builder, who has experience in legal operations, process optimization, and employee engagement for a wide variety of business issues and challenges. This is a Legal Operations generalist role with a huge opportunity to make a big impact on our Legal team.


  • Assist with management of department operations, such as HR processes, new hire onboarding, communications, employee development programs, memberships, training, etc.
  • Support the implementation/roll-out of Company programs and practices to the function, promoting key leadership messaging.
  • Advise on the Legal team's budget planning as well as ongoing oversight of legal budget, including partnering with the Finance team to monitor budget constraints and actual performance against budgets and forecasts, identify spending trends, potential cost savings, and efficiency opportunities.
  • Coordinate legal department communications and lead employee engagement initiatives including monthly legal newsletter, Legal team All Hands, new hire onboarding program, and others
  • Provide support for special projects as requested to help transform inefficient legal processes and serve as the key partner across Legal to help bring their dreams to a reality. Support Senior Director of Legal Operations with various ad hoc projects.
  • Collaborate with stakeholders to innovate and design employee-centric, scalable functional solutions to address identified and prioritized challenges and opportunities.
  • Use data, subject matter expertise, tools, and technology to design recommendations to new approaches to Legal processes, programs and/or initiatives.
  • Develop compelling stories, presentations, visualizations and summaries of data and information with a goal of helping stakeholders understand most salient details to make informed decisions.
  • Cultivate a strong feedback loop and partnership with both the Legal team and the Risk, Platform Services & Legal Business Operations function, and Human Resources.  
  • Develop and maintain strong curiosity and awareness of Legal trends through internal and external benchmarking to help anticipate enablers that will further allow our Legal team to consistently deliver great legal advice. 

Job Requirements

  • High level of professionalism and emotional intelligence
  • Excellent written, communication, research, and presentation skills
  • Excellent interpersonal and client-service skills
  • Detail-oriented and highly motivated to take ownership of projects and get things done on-time and on-budget
  • Experience with fiscal and budget management
  • Impeccable organization skills, a history of project management wins, and a drive to tackle a wide range of legal and business challenges
  • Experience collaborating with cross-functional groups, including HR, Finance, and IT
  • Flexibility and a willingness to adapt to changing priorities and business needs
  • Strong analytical skills with ability to turn findings into recommendations and implementation plans that will meet business objectives.
  • Focused and versatile team player who is comfortable under pressure, ambiguity, and frequent change.
  • Resourceful, ability to independently navigate the organization to seek and find experts and answers.
  • Process-oriented. 
  • Thrives in a global, fast-paced, and dynamic work environment. Ability to manage high job complexity and constant multi-tasking. Well organized, able to prioritize well, work efficiently. Shows flexibility as workloads fluctuate.
  • Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.
  • A genuine interest and ability to connect with, build and maintain relationships with people at all levels and across organizational and geographic boundaries.
  • Experience developing strategic or departmental planning materials that required consensus gathering from multiple constituents. Strong business partnering skills.
  • An ownership mentality – sees tasks through to completion. Goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise.

Basic Qualifications

  • 7-10 years of experience om legal operations with some or all in corporate environments
  • Bachelor’s degree (B.A. or B.S.) with a focus in Business preferred.
  • Experience working with large, geographically dispersed team preferred.
  • Experience in project management; leading large-scale projects/programs, preferably in a Legal department or firm; understanding of full project lifecycle management.
  • Strong technical skills; proficient in all Microsoft Office applications including Microsoft Project.
  • Working knowledge of corporate finance/budgeting practices.

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