Senior Manager, Integrations

LeafLink is seeking a Senior Manager, Integrations to join our fast-growing team. In this role, you will lead a team of Solutions Architects and Implementation Managers responsible for the design, management, and implementation of best-in-class integration solutions for our customers. As the team lead, you’ll define the strategy, processes, and standards by which the team operates. Your goal is to guide our customers through a seamless integration experience, exchanging critical business data between their backend systems and the LeafLink’s platform. Solutions Architects will manage technical projects and provide guidance to external developers as they build scalable integration solutions using LeafLink’s public APIs and webhooks. Implementation Managers will guide our customers through the process of configuring, testing, and activating our integrations.

This role requires tackling complex problems and finding solutions that support emerging, independent businesses all the way up to global brands and retailers. The position is highly collaborative and cross-functional, supporting our Sales, Client Experience, Strategic Partnerships, and Marketing teams. You need to be a self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.  

Responsibilities

• Manage a team of integration specialists to partner with our customer facing teams to identify and implement integrations for our customers
• Define the strategy and methodology used by the integrations team to provide seamless implementation experiences for our customers
• Build a strong, motivated, and self sufficient team of Solutions Architects and Implementation Managers to constantly evolve our integration offerings
• Partner with the Strategic Partnerships team to support the development and enhancement of externally managed integrations
• Learn the inner workings of the LeafLink platform with the intent of identifying and remedying data exchange obstacles negatively impacting clients and strategic partners
• Collaborate cross-functionally with teams to evaluate, refine and improve LeafLink’s suite of integration tools, documents, and services
• Assist in shaping the Integration Team’s internal working processes, preparing it for rapid and sustainable growth

Qualifications

• Bachelor's Degree
• 7+ years experience in Engineering, Product Management, or Technical Consulting
• 3+ years experience managing a team of technical professionals
• Strong organizational and time management skills; ability to shift gears quickly and effectively
• Experience managing technical projects executed by external developers
• Experience working with complex data in a relational database
• Experience with APIs and webhooks to build integration solutions
• Familiarity working with ERP, POS, SaaS technologies, and/or an e-commerce platform
• Experience working with automation platforms or integration platforms as a service (iPaaS) is a plus

Benefits

• Flexible PTO to give our employees a little extra R&R when they need it  
• Competitive compensation and 401k 
• Comprehensive health coverage (medical, dental, vision) 
• Commuter Benefits through a Flexible Spending Account
• A robust stock option plan to give our employees a direct stake in LeafLink’s success

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.