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Senior Manager, Distribution Center Operations

Charlotte, NC

The Senior Manager, Distribution Center Operations at our Charlotte, NC warehouse is responsible for overseeing and optimizing the order fulfillment process within an e-commerce company whose warehouse operations are managed by a Third-Party Logistics (3PL) provider. The role involves managing inventory, coordinating with the 3PL, and ensuring timely and accurate order processing. 


This position reports to the VP of Fulfillment and is based on-site in our Charlotte, North Carolina warehouse.  


What You’ll Be Doing: 

  • Manage the 3PL relationship, establishing and maintaining strong working relationships with the 3PL, and acting as the primary point of contact and liaison between the 3PL provider and IPSY 
  • Communicate effectively to ensure seamless coordination and alignment with the company's fulfillment goals, and clear policies to team members and business partners 
  • Establish and maintain quality control standards to ensure the accuracy and condition of products before shipment, ensuring all issues are escalated appropriately, along with recommendation and/or resolution status 
  • Manage performance goals and objectives to exceed customer expectations through timely execution, accuracy, and quality, while maintaining financial performance to budget 
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement 
  • Proactively identifying and leading process improvement initiatives and Lean tools, including partnering with the 3PL team to give feedback and drive improvements 
  • Act as the primary information source for the team, while maintaining compliance and consistency and taking corrective action when needed 

What We are Looking For: 

  • Bachelor's degree in supply chain management, logistics, business, or a related field a plus 
  • 10+ years of proven experience in D2C eCommerce order fulfillment and 3PL management in a warehouse environment 
  • Strong understanding of inventory management and experience managing quality (QA/QC)  
  • Excellent communication and negotiation skills 
  • Familiarity with warehouse management systems (WMS) and logistics software  
  • Ability to analyze data using Excel pivot tables and WMS to make informed decisions 
  • Strong understanding that data rules, and high comfort conducting analysis to make recommendations and decisions 
  • The ability to communicate effectively and efficiently with appropriate tact with both internal and external business partners 

Bonus if You Have: 

  • Experience with cosmetics / beauty 
  • Lean Six Sigma or continuous improvement experience 
  • WMS implementation experience

What We Offer:  

  • Competitive salary & equity grants 
  • Annual bonus program (paid out quarterly) 
  • Medical, dental & vision insurance 
  • 401(k) plan with company match 
  • Paid Time Off 
  • Free BoxyCharm subscription 
  • Learning & development programs 

IPSY is the largest beauty membership in the world, home to sample-size beauty subscription Glam Bag, full-size beauty subscription BoxyCharm, celeb-curated collection Icon Box, and personal care brand Refreshments. When you join IPSY, you get insane insider prices on buzzworthy beauty that’s personalized for you so you can play, explore, and express your unique beauty every day. 

Through product innovation, machine learning technology, and a community-first mindset, IPSY democratizes beauty by delivering not only personalized experiences, but the feeling of authentic self-expression that comes with the discovery of beauty products tailored to your unique preferences. 

Our proprietary technology platform is the ultimate in beauty innovation, leveraging millions of member data points that has led to the creation of some of the world’s most-loved beauty subscriptions. To date, we have amassed over 200 million product reviews and built an avid beauty community who is at the heart of all we do. 

Our world-class team—from merchandising to machine learning, editorial to engineering, and everything in between—works behind the scenes to make personalized beauty discovery possible. 

Ready to join the beauty revolution and inspire everyone to express their unique beauty? Visit our careers site to learn more about the values, culture, benefits, and more across all our brands. 

EEO Statement: We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us. 

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