Senior IT Support Specialist
Our Ongoing Commitment to Diversity, Equity & Inclusion
We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!
To thrive as a Sr. IT Support Specialist, you must be approachable, organized, and genuinely interested in problem solving. A customer service mindset will help you build effective relationships with various cross-functional team members at our facility. Lead teams and train them on the service desk tools.
As our Sr. IT Support Specialist with Behr, primary tasks will include gathering and documenting reported issues, troubleshooting with the goal to resolve issues by the end of the call, and collaborating with or escalating to others within IT as needed. You will be supporting various manufacturing and distribution systems and end users and perform scheduled operational tasks to monitor various systems. On a day-to-day basis, this will entail follow-up on open tickets and tasks and working with various IT and business teams. Work with the supervisor to gather metrics and ensure team is well verse in the knowledge base.
Here’s What We’re Looking For From You:
- Basic knowledge of user support in Active Directory. User support in SAP is a plus.
- Knowledge of Microsoft Office 365. Including usage, installation/deployment, and
- support.
- Considerable knowledge of Windows operating systems. Macintosh support
- experience is also a plus.
- Considerable knowledge of PC hardware and familiarity with supporting enterprise
- grade software and systems.
- Ability to both independently and collaboratively organize, coordinate, and
- complete tasks as needed.
- Ability to configure Windows operating systems, including applications, printers,
- and
- Ability to communicate clearly with other IT personnel as well as users both local
- and in other locations.
- Ability to plan, organize, prioritize and follow-up on tasks to complete work as
- scheduled and to meet deadlines
- Ability to troubleshoot computer and peripheral issues on both inbound and
- outbound calls
- Ability to produce detailed documentation as necessary
- Ability to investigate and solve hardware and/or software setup problems or errors.
- Ability to perform call triage and escalate calls appropriately using IT Ticketing Systems.
- Ability to train junior team members
- Ability to work a flexible workweek, including nights, weekends, or extended hours to meet production schedule requirements or provide support when required
- Ability to travel to remote locations for required training and onsite support
Here’s What We Offer You:
- Competitive pay and bonus opportunities.
- Accrue 15 paid days off the first year.
- 401(k) retirement plan with 4% match.
- Competitive health plans for individuals and families.
- Check out behr.com/careers to view a comprehensive list of our benefits and perks.
Founded in 1947, Behr Paint Company is one of the largest manufacturers of paints, primers, decorative finishes, stains, surface preparation, and application products for do-it-yourselfers and professionals in the United States, Canada, Mexico, China, and Chile. The Santa Ana, Calif.-based company and maker of the BEHR®, KILZ®, WHIZZ®, and E&J® brands is dedicated to meeting the project needs of DIYers, professionals, architects, and designers with an unwavering commitment to quality, innovation, and value. At Behr Paint, we strive to have all team members bring their best selves and their unique perspectives every day.
Shift 1 - 9 (United States of America)Full timeHiring Range: $20.87 - $32.75Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.BEHR (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish